Radiography Assistant/Helper (XR02) - #1629451

We are looking for Radiographer Admin Assistants (Band 2) 0.8WTE (x2)

Applications are invited from self-motivated, enthusiastic and well-organised individuals who would be interested in being a Band 2 Radiographer Admin Assistant.

Successful applicants would be expected to work alongside a dedicated Interventional Radiographic Teams at Leeds General Infirmary and St James Hospital. The hours available are 30 per week.

Our team of Radiographer Assistants work in all areas of Radiology Theatres including admin, stock and Vascular Ultrasound.

This Radiography Assistant role is predominantly administrative with occasional patient chaperoning.

Administrative duties include electronic booking of procedures, answering the telephone to receive requests/enquiries, receiving and communicating messages, liaising with other departments and coordinating referrals and managing waiting lists under the direction of the team leader.

Previous NHS IT systems experience is not essential but is desirable. Full training will be given.

Ideally interested candidates will be able to demonstrate qualities in:

1. Appointment bookings with an excellent telephone manner


2. Ability to prioritise workload and work unsupervised


3. Good interpersonal skills


4. Demonstrate a healthy attendance management record

Successful candidates will be subject to Occupational Health Clearance and enhanced checks.

The IR admin team are responsible for assisting in the management of waiting lists for all patients and ensuring that patients are seen within the various time scales dependent on the patients' pathway. The IR admin team are responsible for booking all of the outpatient IR appointments.

This role will involve assisting in managing patient pathways in accordance with timescales within the National Guidelines and LTHT Access Policy.

The role will require direct contact with patients on the telephone so communication skills are essential. The role will also require booking in patients via telephone or via letter.

Interventional Radiology is part of the Radiology CSU and is based at both LGI and St James Hospital.

We provide treatments to patients, both adult and paediatric, from a variety of referring CSUs using simple and complex therapeutic procedures.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

The IR admin team are responsible for assisting in the management of waiting lists for all patients and ensuring that patients are seen within the various time scales dependent on the patients' pathway. The IR admin team are responsible for booking all of the outpatient IR appointments. The IR admin team pride themselves on embodying the Leeds Way Values:

1. Accountable


2. Empowered

All our actions and endeavours will be guided and evaluated through these values.

The ability to work as both a team member and alone within clearly defined procedures. Frequently using own initiative on routine decisions, and to liaise with colleagues and customers at all levels.

Excellent communication skills, particularly orally, and the ability to deal with colleagues and patients courteously and effectively within a hospital environment.

Ability to recognise the issues which influence the performance of the entire IR service or parts within it.

Willingness to undertake further training and development appropriate to the job role.

Undertake all mandatory training required for the role, particularly attending refresher training on an annual basis.

The post holder must demonstrate an understanding of how good administrative delivery is integral to a good patient experience and excellent clinical performance.

The post holder must appreciate how the role of IR fits into the strategic and financial objectives of the Trust.

Demonstrate tact and diplomacy when dealing with colleagues and patients.

Hardworking and committed to the outcomes of the team, service and organisation.

Works with others to develop mutual respect, understanding and trust.

Demonstrates integrity and acts honestly, openly, impartially, objectively and fairly when dealing with colleagues and patients.

To be innovative and use a different perspective to challenge and improve the service.

Knowledge of Trust policy and procedure, particularly (but not exclusively) Information Governance.

Knowledge of LTHT Elective Access Policy.

Work with other members of the team to ensure that the capacity available accurately matches the demands on the service, and that all capacity is therefore utilised appropriately and efficiently.

Liaise with clinical colleagues to ensure that the administrative pathway and delivery complements the clinical pathway, care delivery and the experience of the patient.

Ensure that patients and other stakeholders have a professional experience of the IR administration team.

Escalate any concerns as appropriate.

Ensure that all trust policies and procedures are complied with at all times, specifically (but not exclusively) Information Governance and the Elective Access policy.

Provide cross-cover for colleagues at all levels where needed.

• IT Skills


• Experience in working with a cross-section of the general public


• Admin or Clerical Experience ECDL or equivalent


• Experience of working with the general public, by preference in a health care role.


• Experience of working with clinical systems (PAS, PPM etc)

• Communication skills both written and oral


• Good interpersonal skills and the ability to use initiative whilst remaining part of a team. Good team membership skills.


• Adaptable to a changing environment.

• GCSE English and Maths grade D or Functional Skills equivalent (Level 1)


• GCSE English and Maths grade C or Functional Skills equivalent (Level 2)


• Admin or Clerical Experience ECDL or equivalent

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.