Casework Administrator - #1659585

Passion, Honesty, Excellence & Innovation

Sustain, Engage & Grow

Location: Leeds

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Fixed Term Contract: 6 Months

Are you skilled in administration and want to engage in a customer-focused role?

Leeds Federated is seeking a proactive and organised Casework Administrator to support our Resolutions Team over a 6-month fixed term. This is a great opportunity to support vital casework that makes a real difference to individuals and communities across our services.

You’ll play a key supporting role, keeping our complex casework on track, liaising with partners, and ensuring we meet key deadlines and objectives.

What you’ll do:

1. Support the resolutions team in delivering positive outcomes for high-priority cases


2. Coordinating and attending case work meetings


3. Preparing agendas, taking minutes, and ensuring timely follow-up on actions


4. Conducting research and preparing briefing notes


5. Logging and updating all casework on internal systems


6. Supporting with document preparation, correspondence, and reporting


7. Acting as a point of contact for internal teams and stakeholders


8. Monitoring case-related costs and referrals to support agencies


9. Identify good practice and highlight areas for improvement

What we’re looking for:

1. Strong organisational and administrative skills


2. Experience of working in a customer-focused role


3. Confidence working across teams and with external partners


4. Attention to detail and the ability to prioritise tasks


5. A proactive, supportive approach with a passion for delivering results

Closing Date: 21st April

Interviews Date: to take place the week commencing 28th April

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.

The Company

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.