Recoveries Team Leader - Legal - #1671289

Collections Team Leader - Overdales

Thorpe Park, Leeds. Hybrid Working

Our team is growing, and we're looking for a new Team Leader to join our 3PC department. You'll motivate and lead Front Line Negotiators across our call or correspondence channels. You will be responsible for leading all aspects of your team's performance ensuring your team are performing to a good level, hitting all relevant targets, KPI's and in a compliant manner. We are looking for candidates with strong communication and leadership skills, and a desire to help and support people perform to good levels.

Responsibilities

Day-to-day Management: provide day-to-day work direction to the team. Oversee the team's activities, conduct workload and file reviews, and ensure efficient operations

Supervision and Evaluation: Assist the team with account queries and escalated calls. Run own senior caseload of debt recovery matters. Carry out regular performance management reviews with team members.

Process Improvement: Using the workload and file reviews identify and recommend changes to processes that enhance the effectiveness and efficiency within the function. Feed into the Business Improvement Forum. Work with internal audit to understand and implement improvement actions.

Compliance: Ensure the team adheres to industry regulations, internal compliance, risk frameworks and any bespoke client requirements.

Strategy Development: Collaborate with the Commercial leadership team to help shape and define the client level collections strategy. Fully comply with company processes and procedures.

Training & Development: Training and coaching of team members to create a team of multiskilled, expert collections advisors. Continually upskill personal knowledge to become an expert in all matters so this can be passed on to the team.

Performance Achievement: Drive the team to meet targets and KPI's related to service quality and delinquency. Ensure the teams financial targets are met. Promote the ongoing development of metrics and MI to optimise team performance.

Client Management: Support the Commercial Leadership team with client audits. Correspond directly with Client Management on operational matters and feedback.

What We Need From You

• Experience of working within a litigation environment desirable.
• Strong verbal and written communication skills.
• Ability to develop employees through motivation, leadership, coaching and training.
• Ability to make, fair, consistent and objective judgments.
• Ability to work under pressure and make decisions.
• Experience working within commercial debt recovery is desirable.
  
  

A Mission That Gives Back

You'll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you're ready to help us make credit work better for all, we think you'll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong

That means

• A discretionary annual bonus for a job well done, earn up to 5% of your annual salary.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you'll only get from being in the office.
• Working early weekday shifts and a 1 in 3 Saturday.
• Free parking when you are in the office and when working from home, you'll be fully equipped with everything you'll need to be successful.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site gym facilities.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.
  
  

Ready to share in our mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further - and it starts with you. So, if you're interested in adding your voice to our fantastic team of people, take the first step and apply today