IT Asset Management Analyst - 12 Month FTC - #1675822

IT Asset Management Analyst will spend time learning the processes that currently exist within the ITAM team, specifically around requesting quotes from vendors, receiving goods and updating purchase orders within Service Now, our asset management and tasks repository, Hardware Asset Management and some residual Starters, Movers & Leavers and access control tasks. The IT Asset Management Analyst will participate in the implementation of procedures for tracking company IT hardware and software assets over their lifecycles, whilst providing a high-quality customer service experience to the firm.

What You'll Do:

• Perform inventories and usage monitoring of all IT hardware, software assets and record all findings, changes, physical location into the Firm's ITSM toolkit (ServiceNow)
• Requesting quotes for hardware and software, assessing pricing and seeking approvals to ensure orders are placed efficiently
• Creating and updating Purchase Orders, ensuring all good have been delivered to site.
• Vendor Management and understanding key contracts that ITAM own.
• Creating transfer orders when IT kit is being sent site to site, ensuring delivery is checked and transfer order updated on SN.
• Taking ownership of incidents and requests through to completion, ensuring regular and informed updates are provided to the requestor

Who We're Looking For:

• Knowledge and experience of administering Service Now, particularly the Asset Management Database
• Good level of experience in IT asset management lifecycle processes
• Good level of experience in IT procurement, raising purchase orders and receiving stock
• Understand the ITIL framework, particularly around Asset Management, Request fulfilment / Configuration management
• Good understanding of desktop/laptop hardware
• Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same

Why Choose Us?

Addleshaw Goddard is a place where you are not just valued but encouraged to reach your full potential. Our culture promotes improvement, growth, and collaboration, making us the natural choice for top-tier clients. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

Interested? If this role sounds like your next career step, we'd love to hear from you. Click the Apply button to view the full role profile on our website and start your application!