Workplace Technology Support Analyst - #1676374
Countryside Properties
Salary
Up to £31k base + other benefits
Location
Leeds - Hybrid
The Role
Join Us as a Workplace Technology Support Analyst
Location: Leeds - Hybrid
Team: Team Member Service Centre ¦ Cox Automotive Product & Technology Group
Do you thrive on solving complex tech issues, love providing exceptional service, and enjoy working with cutting-edge workplace technologies? If so, we’ve got a role that could be your perfect next move.
At Cox Automotive, our Team Member Service Centre (TMSC) plays a vital role in keeping our technology running smoothly for every team member across the UK and Europe. We’re on the hunt for a Workplace Technology Support Analyst who’s passionate about IT support, device management, and delivering VIP-level service with a smile.
What You’ll Be Doing
As a key member of the team, you’ll be the go-to person for second-line support—bridging the gap between the front-line Service Desk and our technical infrastructure teams. You’ll:
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Provide remote and on-site support for team members across the UK and Europe.
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Deliver white-glove, VIP-level support to our Senior and European Leadership Teams.
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Configure, secure, and manage Windows, macOS, and mobile devices.
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Keep our tech compliant and up-to-date using tools like Microsoft Intune and SCCM.
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Make sure our meeting rooms, Teams Rooms, and shared IT equipment are always good to go.
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Spot opportunities for automation, process improvements, and self-service solutions.
This role isn’t just about fixing tech—it’s about enabling people to do their best work with the right tools in the right way.
What You’ll Bring
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Hands-on experience with enterprise-level IT support for Windows 10/11, macOS, and mobile devices.
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Knowledge of Microsoft 365, including Teams and Entra ID (Azure AD).
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Experience using MDM tools like Intune, JAMF, or SCCM.
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A solid understanding of networking basics—VPN, TCP/IP, DNS, DHCP—you know the drill.
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AV and meeting room tech know-how (bonus if you’ve worked with Teams Rooms setups).
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Exceptional problem-solving and communication skills.
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A customer-first mindset with experience supporting senior stakeholders.
Why You’ll Love It Here
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Be part of a future-focused team committed to innovation, automation, and continuous improvement.
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Collaborate with a friendly, cross-functional team across the UK and Europe.
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Take ownership and make a real impact on the way we work and support our people.
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Enjoy the flexibility and support of a global business that values tech and talent alike.
STRICTLY NO AGENCIES PLEASE:
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's
Who we are
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
The Benefits
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Aneliese Platts
Senior Designer
Documents
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