Workshop Controller - #1684783

Company:



Finning (UK) Ltd



Number of Openings:



1



Worker Type:



Permanent



Position Overview:



As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery



Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications



Job Description:



As a Finning Employee you will receive:



A competitive salary



25 days annual leave + bank holidays (purchase additional 5 days holiday)



Annual Bonus



Laptop and phone



The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)



You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards



Major Job Functions



Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need



Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer



Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs



Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data



Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability



Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery



Specific Skills



Customer service skills and ability to develop strong customer relations



Planning and organising skills



Attention to detail 



Influencing and negotiation skills



Good interpersonal skills



Good IT skills, specifically in Microsoft Office



Works well as part of a team



Desirable Knowledge



Ideally, Advanced level of engineering aptitude



Gas & Diesel Engine product knowledge



Good knowledge of mobile and fixed equipment components and systems 



Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)



Warranty process



Commissioning process     



Education and Experience



Foundational Engineering understanding and qualification



Minimum of 3 years’ experience in a technical or mechanical engineering role



Previous experience in a similar role within similar industry environment desirable



Accountability



Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept



Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site



Maximise customer revenue for service



Control expenses for service including commissioning



Manage and control approx. 100 work orders with an average value in the region of £300k per month



Ensure First Time Fix, promise date adherence, response times



Inform Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions



Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx



Working Environment



Office based



At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits



If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!



At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly