Claims Technician - #1686515

*Property Claims handling experience is essential to be considered for this role*

Job Title: Claims Technician - Domestic Major Loss

Location: Leeds (Hybrid)

Salary: up to £29k

The Opportunity:

• Support Loss Adjusters with Commercial Property claims, including Business Interruption and property damage


• Act as the first point of contact for policyholders


• Guide customers through the claims process with empathy and clarity


• Liaise with adjusters, contractors, and insurers to ensure fair, efficient claim resolution


• Ideal for someone who enjoys problem-solving, clear communication, and making a positive impact

Your Responsibilities Will Include:

• Acting as the initial point of contact for customers, managing communication throughout the lifecycle of a claim


• Assisting Loss Adjusters with claim investigation, triage, file setup, and technical support


• Collaborating with contractors, brokers, and insurers to drive proactive claims resolution


• Ensuring cases are updated, diarised, and closed efficiently while adhering to SLAs


• Supporting complex or high-volume claims during surge periods


• Participating in technical reporting and documentation as required


• Maintaining excellent customer service throughout the claims process

About You – Knowledge and Experience:

• Claims handling experience is essential – ideally within property-related claims


• Strong customer service and communication skills – both written and verbal


• A conscientious, flexible and team-focused attitude


• Ability to self-manage a busy caseload and prioritise effectively


• Proficient in MS Word, Excel, and general IT systems


• Interest in or experience with loss adjusting is highly desirable


• A full UK driving licence is preferred but not essential

What You’ll Get:

Remuneration & Work Environment:

• Hybrid or remote working options


• 25 days holiday plus bank holidays


• Self-Invested Personal Pension Scheme (SIPP)

Health & Wellbeing:

• Private healthcare (including cover for pre-existing conditions)


• Group Life Assurance


• Group Income Protection


• Employee Assistance Programme

Additional Benefits:

• Flexible benefits including cycle to work scheme, dental cover, green car scheme, season ticket loan


• Discounts on a wide range of products and services


• Full support and funding toward achieving Cert CILA qualification

If you’re looking for the next step in your career and want to join a supportive, forward-thinking team with real development opportunities — apply now!