Leisure Receptionist - #1690594

Our Leisure Receptionist gives the very first impression of our Village experience. Your greeting sets the standard for the service our members and guests will receive. Let's make it memorable!

With a friendly personality and a ‘can do’ attitude, you'll greet members and guests on arrival and be the first point of contact by phone. You will ensure top-notch customer service, meet members' needs, and handle enquiries effectively.

You love engaging with people and understand what makes a great customer experience. You'll get to know our members and help them enjoy all that Village life offers.

On a daily basis, your responsibilities include meeting and greeting members, taking bookings, resolving queries, and ensuring our members' happiness.

You're not just a receptionist — you're a Creator of Happiness!

At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth, we rely on you to deliver exceptional service that sets us apart.

• Complimentary Health and Wellness Membership for you and a family member/friend worth £1,500 annually.


• Discounts on overnight stays, starting from £35, and discounted breakfast options.


• Friends and Family discounted stays from £49 including breakfast.


• 50% discount on Food and Drink at Village Hotel Pub & Grill.


• 30% discount in our Village Hotel Starbucks stores.


• Excellent training and development programs, including Rising Stars and Talent Academy.


• Innovative training via our Mobile Gaming platform.


• Discounts and cashback offers on High Street Brands and Supermarkets.


• Well-being, Healthcare benefits, and mental health support programs.


• Mental health days and support from mental health first aiders.


• Financial wellbeing support through Wagestream.


• Access to Employee Assistance Program for support and counseling.


• Flexible working hours.


• A supportive, inclusive work environment with team events.


• Reward and Recognition schemes, anniversary rewards, and incentive programs.


• Electric car salary sacrifice scheme.


• Guaranteed day off for your birthday.


• Discounted Health Cash plan and Sick pay Insurance.


• Participation in BIG People Days to celebrate employees and communities.


• Enhanced maternity and paternity benefits.


• Company Pension scheme and Life Insurance.

*Terms & Conditions apply based on your contract.

• A natural ability to interact with all types of people, using effective selling techniques and a belief in sales through service.


• A passion for leisure, fitness, and customer service.


• An ability to understand individual needs and tailor your service accordingly.


• A drive to achieve and exceed targets.


• A team mentality, fostering great relationships within leisure and other departments.

**Please note: All offers are subject to a successful DBS check.**

Come and be part of something new and special — Work, Grow & Play the Village Way!