Vending Operations Support - #1691366

Livewell Vending


Date: 1 week ago
City: Leeds
Contract type: Full time
Work schedule: Full day
Livewell Vending

Job Description Vending Operations Support Location Leeds LS RW :


The Role:


To provide support to the Warehouse Logistics & Technical Support Manager. Answering customer calls & emails, recording faults and processing refunds. Assisting with planning and delivery of new installations of vending machines. Helping maintain our telemetry system.


The Organisation:


Livewell Vending Ltd (www.livewellvending.co.uk) - A well established and growing Leeds based company providing modern vending and hot drinks solutions across all sectors.


The Responsibilities


· Supporting the Warehouse Logistics & Technical Support Manager


· Answering customer calls and e-mails


· Recording of faults & processing refunds


· Communicate to customers fault repair status


· Assisting with the administration of new equipment installations


· Assisting with the reconditioning of equipment for new installations


· Keep the telemetry system up to date


· Use our telemetry system to analyse and optimise vending machine product ranges


· Support and cover when needed the Warehouse Logistics & Technical Support Manager


The Individual:


Has had experience with customer service roles. Good numeracy, written, and organisational skills are essential, as is the ability to communicate effectively with Customers and internal colleagues alike.


Someone technologically minded with a keen attention to detail and sense of urgency.


An interest in engineering or an electrical background would be advantageous, the role has a hands on element so would benefit someone that enjoys practical work.


Attributes:


· A proven track record in customer service roles


· Good time management and well organised


· Analytical thinker and good attention to detail


· Good IT skills, including Excel, MS Word, CRM


· A current driving licence.


· An interest in machinery, engineering and simple electronics would be a benefit


Benefits:


· Pension


· Coaching, mentoring and formal training


· Annual leave loyalty incentive up to 25 days annual leave + Bank Holidays


· Cycle to work scheme


Job Types: Full-time, Permanent


Pay: £12.21 per hour


Expected hours: 40 per week


Additional pay:


  • Bonus scheme

Benefits:


  • Company pension

Schedule:


  • Monday to Friday

Work Location: In person

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