Vending Operations Support - #1691366
Livewell Vending

Job Description Vending Operations Support Location Leeds LS RW :
The Role:
To provide support to the Warehouse Logistics & Technical Support Manager. Answering customer calls & emails, recording faults and processing refunds. Assisting with planning and delivery of new installations of vending machines. Helping maintain our telemetry system.
The Organisation:
Livewell Vending Ltd (www.livewellvending.co.uk) - A well established and growing Leeds based company providing modern vending and hot drinks solutions across all sectors.
The Responsibilities
· Supporting the Warehouse Logistics & Technical Support Manager
· Answering customer calls and e-mails
· Recording of faults & processing refunds
· Communicate to customers fault repair status
· Assisting with the administration of new equipment installations
· Assisting with the reconditioning of equipment for new installations
· Keep the telemetry system up to date
· Use our telemetry system to analyse and optimise vending machine product ranges
· Support and cover when needed the Warehouse Logistics & Technical Support Manager
The Individual:
Has had experience with customer service roles. Good numeracy, written, and organisational skills are essential, as is the ability to communicate effectively with Customers and internal colleagues alike.
Someone technologically minded with a keen attention to detail and sense of urgency.
An interest in engineering or an electrical background would be advantageous, the role has a hands on element so would benefit someone that enjoys practical work.
Attributes:
· A proven track record in customer service roles
· Good time management and well organised
· Analytical thinker and good attention to detail
· Good IT skills, including Excel, MS Word, CRM
· A current driving licence.
· An interest in machinery, engineering and simple electronics would be a benefit
Benefits:
· Pension
· Coaching, mentoring and formal training
· Annual leave loyalty incentive up to 25 days annual leave + Bank Holidays
· Cycle to work scheme
Job Types: Full-time, Permanent
Pay: £12.21 per hour
Expected hours: 40 per week
Additional pay:
- Bonus scheme
Benefits:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
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