Customer Contracts Coordinator - #1691665

Role: Customer Contracts Coordinator

Location: Aberford (LS25)

Hybrid: 3 days in the office

Contract: Permanent

ABOUT OUR COMPANY

As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR DREAM

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.

OUR PEOPLE & WAYS OF WORKING

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.

THE ROLE IN SHORT:

The Customer Contracts Coordinator plays a pivotal role in supporting the Sales function by ensuring the accuracy and integrity of internal systems and customer solution entitlements. They oversee business and operational compliance, contributing to Deployment, Legal, and Finance requirements to deliver quality for customers and maximize revenue for MCF EEA.

Focused, detail-oriented, and process-driven, the coordinator collaborates across departments to address challenges with informed, commercially sound decisions. By championing continuous improvement, they help the team remain scalable—seeking opportunities to streamline processes, enhance system automation, and eliminate inefficiencies.

WHAT WILL I BE DOING:

• Validate, generate and send contracts on behalf of Sales, ensuring they meet compliance standards set by Deployment, Legal, Finance, and Product guidelines.


• Maintain up-to-date knowledge of services, solution offerings, add-ons, and pricing structures to accurately validate and process requests.


• Oversee business compliance for requests involving exceptional in-life pricing or special terms and conditions in contracts.


• Manage stakeholders when compliance issues arise or bespoke solutions are required to ensure smooth resolution.


• Monitor contracts sent for signature, taking timely action on expired agreements.


• Support complex orders and renewals by analysing CRM and platform data, creating opportunities, and providing tailored solutions.


• Configure systems for complex scenarios, such as multiple billing entities or splitting and linking parent opportunities, to support Deployment and Finance.


• Handle novation and transfer requests by assessing and validating the request, managing stakeholders, ensuring legal compliance, and actioning platform updates.


• Process partial, full, or pay-as-you-go contract terminations, validating requests and maintaining compliance throughout the termination process.


• Confirm contract terminations via email or letter, setting clear expectations and next steps for customers and stakeholders.


• Provide feedback and coaching to internal teams on non-compliance issues, ensuring continuous improvement in processes.


• Act as an expert in entitlement balancing, ensuring accurate alignment across accounts and systems.

TO BE SUCCESSFUL YOU WILL LIKELY HAVE:

• A client-centric mindset, focusing on the needs of both internal and external customers.


• A solution-driven attitude, with a proactive approach to addressing challenges and finding opportunities.


• A commitment to continuous improvement, always considering "what’s next?" and challenging conventional ways of working.


• Calm and confident communication skills, especially in high-pressure situations with colleagues and customers.


• Sound business judgment to assess opportunities, mitigate potential risks, and make commercially driven decisions.


• A tenacious, self-motivated, and adaptable nature, with a drive to grow, learn, and stretch yourself.


• Fluency in English; additional languages such as French, Spanish, or German are advantageous.


• Strong stakeholder management and relationship-building skills across teams and business areas.


• Excellent prioritisation, time management, and multitasking abilities to handle competing demands effectively.


• Strong written and verbal communication skills, with the ability to express ideas clearly and listen actively.


• A process-driven mindset with exceptional attention to detail and an appreciation for compliance.


• Resilience under stress, coupled with a team-focused attitude and the ability to provide feedback constructively.

Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.