Senior Fleet Controller - #1696858

As the UK's largest independent leasing, fleet management and vehicle outsourcing provider, we've been providing end-to-end vehicle management solutions for over 30 years. We are a customer centric and people focused company committed to our People Promise, investing in our teams, systems, and culture to create an inclusive environment where everyone can thrive and succeed.

Our Commercial division offers commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs,HGVs, LCVs and trailers. Our services include fleet management, maintenance, funding, rental and flexible hire solutions. Trusted by some of the UKs most mission critical fleets, our market-leading solutions keep our customers' fleets available, cost efficient and compliant 24/7/365.

We are seeking a highly skilled Senior Fleet Controller to play a key role in driving best in class service for our fleet customers.

• You will work closely with the Team Leader to lead a team that consistently deliver excellent customer service levels by answering high call volumes within agreed KPI's and logging emergency breakdowns and defects accurately.
• Champion the customer by building effective customer relationships and collaborating with internal stakeholders to ensure one Zenith approach that is best in class.
• You'll be a key point of knowledge and advice in the team and will bring with you considerable experience within the fleet industry, and knowledge of HGV Maintenance & compliance. As well as supplier management, Customer service processes, functions, and objectives, and use this to drive improvements across the function.
• Set high standards and motivate the team to achieve business objectives and surpass Customer Leading by example, providing hands on support and guidance to inspire and develop the team to deliver excellence as a result.
• Demonstrate to my team what is to be achieved and what is expected of them using a combination of objectives, goals, targets, KPI's and process that emphasize quality service and achievement, with the customer at the centre.
• Manage key business processes such as forecasting and resource planning, work allocation, customer compliance planner management, telephone management, adherence to SLA's (Slippage, complaint resolution ) and compliance documents.
  
  

What you will bring

• Solid understanding of commercial vehicles (HGV/LCV), DVSA/FTA standards and Previous experience in a similar role
• Excellent customer service skills and a customer centric approach
• Methodical with a keen eye for detail
• Well-developed written and verbal communication abilities
• Familiarity with database systems and comfortable working on across multiple systems, strong Microsoft Office proficiency
• Proven experience in a fast-paced environment and prioritise workload
• Ability to work under pressure and meet targets
• Team player with a positive response to delegation
• Flexible and adaptable
• Professional, reliable, and trustworthy
  
  

Reward

• Salary from £32,304.40
• Annual company bonus
• Agile/Hybrid working
• 6.25% employer pension contribution
• Private Medical Cover
• Life assurance (4x salary)
• 24 days annual leave + your birthday off
• Salary Sacrifice car scheme
• Free parking
• On-site GP & Masseuse
• Cycle to work scheme
  
  

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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