Senior Customer Service Advisor - #1698767

• Hybrid working


• Global Business

About Our Client

Our client is a prominent player in the Industrial / Manufacturing sector. As a large organisation, they maintain a strong presence across the UK and are headquartered in Leeds. They pride themselves on their commitment to customer service and the quality of their products.

Job Description

• Delivering first-rate customer service and handling escalated customer inquiries.


• Guiding and coaching a customer service team to meet company objectives.


• Implementing strategies to improve service levels and customer satisfaction.


• Developing and maintaining excellent product knowledge to provide accurate information to customers.


• Working closely with other departments to ensure seamless customer experience.


• Participating in the development of customer service policies and procedures.


• Reporting on team performance and customer feedback to senior management.


• Representing the company professionally in all customer interactions.

The Successful Applicant

A successful Senior Customer Service Advisor should have:

• A degree or equivalent qualification in a relevant field.


• Proven experience in a similar customer service role.


• Exceptional communication and interpersonal skills.


• Strong leadership abilities and a commitment to team development.


• Excellent problem-solving skills and a customer-focused approach.


• A high level of proficiency in relevant software applications.

What's on Offer

• A competitive salary


• Generous holiday allowance including 25 days holiday


• Birthday off.


• Free parking facilities.


• A supportive company culture that values employee development and work-life balance.

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