Sales Team Leader - #1700473

Sales Team Leader £32,380 per annum (pay award pending) - Grade 5 Leeds / Hybrid Full time / Permanent - 37 hours per week

Closing date – 1 June at 23:55 Please note that the Combined Authority will consider requests for part-time working and/or job share.

Are you ready to take the next step in your customer service career with a role that offers real development opportunities and a supportive team environment?

We are looking for a Sales Team Leader to join our Passenger Experience Team - a rare opportunity to advance your leadership skills within a forward-thinking organisation committed to innovation and improvement. In this key role, you will lead a team of three Administrators, two Accountancy Admin Assistants, and one Stock Control Officer. You will play a vital part in shaping the future of sales and ticketing as we prepare for major developments, including Bus Reform and franchising. Your leadership will help drive our commercial growth whilst ensuring we continue to deliver the highest standards of service to our customers.

This role is ideal for a Sales Team Leader with good leadership skills, a collaborative approach, and experience in a fast-paced retail or service environment. You will be responsible for maintaining capacity to support increased sales and commercial activity and improving operational efficiency across the board. A focus on timely customer responses, accurate invoicing, and consistent service delivery is central to this role.

As Sales Team Leader you will also work closely with colleagues across the Combined Authority - including Travel Centre staff, the Inclusive Travel Team, Metro Line, Finance, and Customer Feedback, to ensure seamless coordination and a unified approach to customer service. Whilst the Sales Team operates Monday to Friday from 9am to 5pm, cover responsibilities are shared across the team to promote flexible working and a healthy work-life balance.

Our Offer

Alongside a competitive salary, we offer an excellent benefits package including:

• 28 days Annual Leave (increasing upon years of service) plus Bank Holidays

• Generous Employer-Contribution Pension Scheme

• Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5)

• Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.

• Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station.

The Role

Reporting into the Frontline Services Coordinator, your key responsibilities will include:

• Responsible for the day-to-day management of the Haven tilling system and MCard back- office systems acting as primary contact with Travel Centres and Operators.

• Manage the Sales Team to ensure that the recording and controlling of prepayment (and other products), sales and revenue data is undertaken promptly and accurately.

• Ensure that all revenues from the sale of prepaid tickets is received and accounted for in accordance with financial and audit guidelines.

• Manage the Corporate and gifting MCard scheme (including consulting with scheme members at strategic level and developing corporate sales).

Please review the Role Profile on our website for more information about the responsibilities.

About You You will have the following key skills, attributes, education and experience:

• Educated to GCSE level or equivalent in Maths and English.

• Good understanding of CRM and Financial Systems.

• Experience of Retail Sales and Ticketing systems (Card Management and Financial).

• Practicable experience dealing with customer enquiries, feedback and complaints.

• Knowledge of Stock Control Processes.

• Practical experience of successfully performing in a similar role.

To Apply

If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.