Quality and Enhancement Administrator - #1701286

Contract type: Full Time (37.5 hours) – Fixed Term (27/04/2026)



Location: Leeds, Leeds International Study Centre



Salary: up to £27,500 per annum



Leeds International Study Centre and its programmes are provided by Study Group in collaboration with the University of Leeds and Leeds Beckett University

The purpose of the role is to support the management of academic quality and enhancement of provision across two centres: Leeds Beckett University International Study Centre and Leeds International Study Centre. You will need to be organised, with strong ICT skills, an administrative background, have an excellent attention to detail and a willingness to work at multiple locations in Leeds



ABOUT THE ROLE



* Familiarise oneself with quality procedures and processes used in Centre



* Mapping local and standard operating procedures against the QAA Quality Code Expectations



* Assisting with the implementation and administration of academic quality processes to ensure compliance with external bodies



* Managing and maintaining all definitive Centre documents (e.g. Centre Handbook, Programme and Module specifications) ensuring all information is available to stakeholders and is accessible, accurate and trustworthy



* Working with university partners to ensure a cooperative and collaborative relationship in maintaining quality standards



* Assisting with production of review documents such as student surveys



* Production of specified data sets, analysis and evaluation for inclusion in reports considered by committees and groups supported by this role



* Providing administrative support for Complaints, Disciplinaries and Appeals



* Checking all assessment have been internally and externally moderated and escalate to Head of Quality and Enhancement if any concerns



* Ensuring the secure storing and archiving of exam papers and assessment briefs



* Supporting with the recruitment of external examiners and external panel members



* Ensuring provision of relevant documentation to external examiners and link tutors



* Ensuring that all reports of external scrutiny processes are received by the appropriate committee or group for consideration



* Providing support related to quality and standards matters in the context of the Centre Action Plan



* Providing administrative support for the production of documentation for course/module changes and (re)approval



* Providing administrative support for the delivery of internal training/CPD for staff at the ISC and the induction of new staff



* Documenting themes from observation records and appraisals for follow up



* Supporting the Head of Quality and Enhancement by minute taking and logging actions at relevant quality committees



* Supporting / deputising for the Head of Quality and Enhancement



* Building strong working relationships with internal and external colleagues



* Fostering productive relationships with student body



* Assisting with induction process and arrivals



* Promoting and safeguarding the welfare of students with whom you come into contact with



* Any other duties as required by the Head of Department and Senior Leadership Team



ABOUT YOU



* Level 3 Qualification (or equivalent experience)



* Experience of working within administration



* Experience of working in an academic setting in a student facing role (Desirable)



ABOUT US



Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available



ORGANISATIONAL COMPLIANCE



Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP