Customer Service Assistant - #1703644

Customer Service Assistant – Leeds

Hourly Rate: £13

Working Hours: Monday - Sunday, Day & Night Shifts, 9 hours per week.

Vita Student's offers next-level apartment designs with a variety of studios to suit students' lifestyles, providing privacy or communal living. We combine style, luxury, and comfort with premium amenities and vibrant city life. We are seeking a Customer Service Assistant to deliver a luxury, home-from-home experience for our students.

• Provide exceptional, personalized service to students by anticipating their needs, offering local information, and handling inquiries to ensure a seamless experience.


• Greet and welcome students and guests warmly at the front desk.


• Be available to answer questions and assist residents and guests.


• Ensure facilities are maintained respectfully and kept clean to a high standard.


• Address issues or challenges promptly with solutions.


• Conduct regular building surveys and report findings.


• Replenish refreshments and manage parcel storage for residents.


• Serve as the primary contact for incidents or emergencies onsite.


• Maintain waste areas in compliance with health and safety standards.

• Proven experience in delivering premium customer service.


• Hands-on approach to maintaining cleanliness and safety in communal areas.


• Technologically proficient with relevant systems and software.

• Ability to work in a multicultural environment with respect for diversity.


• Excellent communication skills; multilingual skills are a plus.


• Strong organizational and leadership skills; calm under pressure.


• Flexible, creative, positive, and resilient.


• Physically able to stand for extended periods and perform repetitive tasks.


• Flexible availability to cover 24/7 operations, including holidays and religious festivals.

• Paid holidays, including bank holidays, on a pro-rata basis.


• Birthday leave to celebrate your special day.


• Perkbox access for discounts and experiences.


• Royal London pension scheme with employer contributions.


• Annual parties and events to celebrate team successes.


• Recognition programs for outstanding contributions.


• Career development through structured training schemes.


• Confidential 24/7 Employee Assistance Program.

All employment offers are subject to satisfactory pre-employment checks, including DBS. We cannot sponsor visas; applicants must have the right to work in the UK without sponsorship.