Technical Assurance Manager - Insurance - #1706863

We are on the lookout for an experienced insurance professional to join us as a Technical Assurance Manager! If you have:

• Excellent communication skills
• An understanding of the insurance industry and regulation
• A meticulous attention to detail
• A positive attitude and strong organisational skills

...this could be the role for you! Sitting as part of the Specialty Division Operations team, the Technical Assurance Manager is responsible for ensuring all businesses in the Division adhere to the PIB Group standards to deliver a consistent high-quality service to all of our customers by:

• Understanding and meeting our customers’ demands and needs
• Delivery of consistent and fair outcomes for customers through compliant processes

Along with driving excellence in customer delivery the Technical Assurance Manager will ensure all complaints, errors & omissions and breaches are managed in line with Group risk appetite and regulatory requirements. Essential Experience & Attributes:

• A good understanding of the insurance industry and regulation.
• The ability to motivate and communicate with others at all levels.
• Influential relationship skills and excellent communication & negotiation skills
• Well-developed report writing, verbal & written communication and presentation skills
• Ability to manage multiple priorities and deliver results
• Self-motivated and collaborative
• Resilient and adaptable to change/growth

Desirable Experience & Attributes:

• CII qualifications (or working towards) would be desirable
• Knowledge of best practice for general insurance and an understanding of rules and regulations relating to retail insurance broking (e.g. Data Protection Act, Money Laundering, Client Monies, ICOBS, Complains, Quality Assurance, Treating Customers Fairly concepts, etc.) is highly desired.
• Proven track record in managing complains and resolutions
• Experience in implementing process improvements based on complaint trends.
• Awareness of Consumer Duty Outcomes and their implications for customer service.
• Acturis and xCenta experience.
• Experience in delivering training sessions and workshops.

Further information:As well as a competitive salary we offer the following benefits -

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs #HP REF-221 543