Responsive Repairs and Voids Team Leader - #1709004

Job title: Responsive Repairs Team Leader

Salary: SO2 £36,124 - £37,938

Hours: 37 hours per week

Contract: Permanent

Location: Leeds Building Services – LS14 1NZ

Leeds Building Services (LBS) is the in-house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centres and Children’s Homes across the Authority.

As a Team Leader, you’ll thrive on working collaboratively with colleagues, promoting equality and diversity within the service, contributing to the overall ethos, work and aims of the service, and the training and development of yourself and colleagues.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .

About You

As a Team Leader, you will bring to the role:

Ability to provide effective management, direction and coordination regarding resources, workloads, processes and projects.

An understanding of responsibilities in terms of Health and Safety

An awareness of Asbestos related issues and responsibilities

Experience of reporting to and working effectively with a range of colleagues and partners

Experience of managing and developing staff to achieve objectives and outcomes

About The Role

This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service

As our next Team Leader , you’ll support the Team Manager in managing staff to deliver a safe, efficient, cost effective and customer focussed responsive repairs or void service.

The role is integral to our team to help make Leeds a better place for all.

What We Offer You

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays

membership of the West Yorkshire Pension Fund with generous employer contributions

flexible and hybrid working arrangements subject to service requirements

a clear career pathway and continuing professional development opportunities

a range of staff benefits to help you boost your wellbeing and make your money go further

How To Apply

Complete the online application form.

Read our guidance for further advice on completing your application.

If you have any queries or would like an informal chat about the role , contact our internal recruitment team at [email protected]

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose: To support the Team Manager in managing staff to deliver a safe, efficient, cost effective and customer focussed responsive repairs or void service.

The Team Leader will support the Team Manager in maintaining the day-to-day operation of the service.

Responsibilities

Assist the Team Manager to deliver business improvement plans, focussing on a range of activities which will deliver Value for Money services to customers and contribute to the delivery of Council priorities.

To be responsible for undertaking daily supervisory and line management duties including provision of appropriate tools, resources and equipment.

To ensure all relevant Health & Safety procedures are being followed and monitored on site and recorded/reported as required in line with CDM 2015.

Responsible for cost control within the team ensuring costs and value of works are recorded accurately and promptly, processed though the appropriate systems and invoiced and that commercial performance of the team is to the required levels.

Provide advice and maintain an up-to-date expert awareness and knowledge of a comprehensive range of repairs, maintenance, installation methods, current legislation and new innovations as required.

To assist the Team Manager and Works Programmers in organising and planning workloads to ensure that available resources are being deployed in the most effective way. Achieving maximum quality and productivity to deliver the service plan priorities.

To ensure contract management plans are adhered to and assist with the service and contractor review meetings.

To provide support and guidance to team members with day-to-day issues in line with LCC policies and procedures.

To undertake site visits and surveys to determine requirements and provide feedback as appropriate.

To train, coach and mentor staff including Apprentices to ensure they have appropriate development plans in place where necessary, in order that they achieve their full potential.

To undertake daily line management duties of staff within the team in accordance with all council policies and procedures ensuring that staff records are maintained using the appropriate documentation and associated guidance.

To ensure effective positive and open relationships with staff and trade union representatives in the working environment.

To ensure that all operatives and sub-contractors are working to achieve the departmental key performance indicators, working in line with agreed Service Level Agreements, whilst striving to complete works on a right first-time basis.

To assist with investigating and resolving complaints regarding the service.

Assist in the development and review of appropriate risk assessments, ensuring that safe systems of work are implemented as necessary.

To investigate and report on incidents and accidents to identify the cause and take corrective action to prevent further injury, adverse effects or ill health occurring.

Maintain a high level of personal effectiveness and uphold and promote the name and reputation of Leeds City Council and operate in accordance with the Leeds City Council code of Conduct and Staff Guide.

Ensure that work is delivered in line with Business Continuity and risk management procedures in place in Leeds Building Services.

To contribute to strategy and workforce planning as required by the service.

To ensure all activities are delivered in accordance with all legal and regulatory requirements and in line with the Council’s policies and procedures.

To work flexibly across the Leeds Building Service to respond to Service priorities as needed.

To support change management activities including organisational development as required.

Continually drive a value for money, customer focussed service.

To promote Equality and Diversity within the Service in line with Council Policy.

Safeguarding all forms of certification and reporting any loss, theft or misuse in line with LCC information governance standards.

Flexible and adaptable to change to assist other services as required commensurate to grade

To participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills

To improve own practice through observation, evaluation, discussion with colleagues and development programmes.

To work collaboratively with colleagues, knowing when to seek help and advice.

Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.

Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.

The Council has adopted a flexibility protocol, and this role will be expected to work within these parameters.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications:

Relevant Trade/professional Qualifications Or Equivalent Demonstrable Experience.

A full driving license is essential for this role.

A H&S qualification would be advantageous for the role however as a minimum SSSTS/SMSTS will be required. The post holder will have this qualification or be willing to work towards.

Essential requirements: It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Ability to provide effective management, direction and coordination regarding resources, workloads, processes and projects.

Ability to manage and monitor performance effectively and provide clear objectives.

Excellent communication skills, both verbal and written.

Ability to resolve potential conflict and to gain cooperation and trust.

Ability to supervise, direct and motivate staff.

Ability to develop productive working relationships that command respect, trust and confidence.

Strong customer care focus and ability to communicate effectively with customers, staff, contractors and Elected Members face to face, over the phone and in writing.

Ability to manage competing priorities whilst delivering on a range of service objectives and whilst adapting to changing circumstances.

Ability to use IT applications (Word & Excel) and management information systems.

Ability to produce work of a high standard with an attention to detail, whilst meeting often tight deadlines.

Ability to use own initiative to develop solutions to complex issues and problems to ensure effective delivery of the service.

Ability to understand various charging methods including schedule of rates to ensure commercial performance is achieved.

Able to work flexibly across different work locations and areas as appropriate.

A relevant trade qualification or demonstrable experience.

A good understanding of building regulations and their practical application

An understanding of the role of Elected Members within the Council and the community

An understanding of the diverse needs of communities and neighbourhoods

An understanding of and commitment to equality and diversity in terms of both employment and service delivery

An understanding of landlord legislation with particular emphasis on repair and maintenance obligations

An understanding of responsibilities in terms of Health and Safety

An awareness of Asbestos related issues and responsibilities

An understanding of employment policies including improving attendance and disciplinary procedures

An understanding of the Council values and a commitment to embed them into ways of working

Ensure legislative knowledge and practice is kept up to date in line with regulatory changes and appropriate training is undertaken where required

Experience of working within a repairs and void service relevant to the post

Experience of reporting to and working effectively with a range of colleagues and partners

Experience of problem solving, individually and in a group setting

Experience of carrying out training or briefing sessions to staff/colleagues and partners

Experience of responding to compliments and complaints

Experience of managing and developing staff to achieve objectives and outcomes

Experience of successfully presenting complex information to a range of audiences

Experience of producing information for tender documents including design, specification, pricing and performance

Essential Behavioural & Other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.

Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of

Health & Wellbeing, Inclusive Growth and Zero Carbon.

Able to understand and observe Leeds City Council equality and diversity policies.

Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.

Willingness to actively participate in training and development activities.

Flexible and adaptable to change to assist other services as required commensurate to grade.

Participate in appraisal, training, and development activities.

Be aware of and comply with Leeds City Council policies and procedures.

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.

The Council has adopted a flexibility protocol, and the role will be expected to work within these parameters.

Desirable Requirements: It is desirable that the Candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.

Relevant Health & Safety Qualification e.g. SMSTS, SSSTS, IOSH, NEBOSH.

Experience of supervising operational staff

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