Remortgage Case Manager - #1709832
O'Neill Patient Solicitors LLP
Ready to step up and shape the future of your Remortgage Case Management career? Join our dynamic Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders.ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. Were on a mission to transform the moving market, for our people, partners and clients.
Enabled by technology but with people at the heart of everything we do. Our conveyancing and remortgage teams across Stockport and Leeds offer the best possible service for our clients, reflected in our 4.8* Trustpilot rating. What makes us great is you, so were searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team.
The RoleAs a Remortgage Case Manager at ONP youll have the chance to:Own your success: Manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills. Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations.
Lucrative Bonus Scheme: Our bonus scheme gives you the opportunity to earn £12K - £15K per annum, on top of your base salary. Grow Your Career at ONP: Were proud to offer a structured career path for you to build your career and grow as a person, whatever that looks like for you.
Key ResponsibilitiesResponsibility for managing a large case load of remortgage files
Monitor and deliver fully against personal targets
Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
Responsible for dealing with complex aspects of the remortgage transaction
Overall responsibility for files from opening through to completion with administrative support
Provide an exceptional service both to the client but also to introducers and associates
Deal with complex enquiries
Recognise potential risks and resolve issues without putting the client or business at risk
Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLAs) and in accordance with regulatory and statutory requirements
Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
Provide support and coaching to Trainee Case ManagersOptimise the client experience through use of our conveyancing systems and technology
Suggest improvements to current policies and procedures
Comply with ONP company policy at all times
Any other duties as required by the business
This will ultimately be a hybrid role, 2 days a week minimum in the office, but the first 8 weeks will be full-time in the office during the training period. Please be aware that unfortunately we cannot accommodate any holidays of more than a couple of days during the first 6 weeks. The PersonWe're looking for a skilled
Case Manager with preferably around 2+ years' previous experience. An Enthusiastic team-player and natural self-starter able to work on own initiative. The Ability to deliver a high level of customer service.
Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday. What we can offer
We aim to reward your hard work generously.
Youll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.23 days holiday + 2 extra religious/cultural days
Hybrid working
Your birthday off!Free conveyancing legal fees
Moving home days off
Volunteering days
Retailer discounts and frequent socials
Refer a friend bonuses
Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job. At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence.
We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks.
These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.TPBN1_UKTJ
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