CCTV Operator - #1711247

Job title: CCTV Operator

Hours: 35.25 per week on a 4 on 4 off shift rota 365 days a year incl weekends.

Salary: £24,404 - £25,183 (pro rata per annum) with potential to earn more due to enhancements

Would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds. Do your values match ours and do you have something to offer?

Leeds City Council delivers over 500 different services to residents and is dedicated to bringing the benefits of a prosperous, vibrant and attractive city to the people of Leeds. This is a fantastic time to join us.

We are looking for a new team member to join our team of CCTV Operators. The successful applicant will work as part of a team of CCTV operators who are responsible for the day to day monitoring and operation of CCTV cameras and associated equipment. You will support the Police and other agencies and will initiate investigations into suspicious behaviour by evaluating camera images and monitoring radio systems in order to prevent and detect crime in line with the Safer Stronger Leeds plan.

As a CCTV Operator you will:

• Monitor public space CCTV
• Record and log incidents observed on CCTV
• Operate the Councils City Centre Vehicle Access Scheme
• monitor alarm activations and deploy Officers to attend alarms
• Engage with Police and other partners to prevent and detect crime
  
  
  

What You Will Bring To The Role

• Ability to keep accurate records and work to agreed CCTV procedures and regulations
• Willingness to attend court and give evidence, as required
• Ability to work on own initiative, accept responsibility and make decisions within agreed criteria.
• Ability to deal with difficult situations should they arise
• You will have excellent communication skills and be a team player.
• You will be motivated and a critical thinker with the ability to comply with UK data protection legislation.
• Experience in this field or previous SIA Security training would be advantageous but not essential.
  
  
  

For an informal conversation about the role please email [email protected] with your contact details and a member of the team will call you.

Benefits of working with us:

We pride ourselves on offering the best employee experience, with a genuine commitment to keeping our colleagues safe and well at work.

You can expect great benefits whilst working for us including:

• a competitive pay progression structure including generous employer pension contributions
• flexible career paths with tailored personal and professional development
• support for you, your home and your family including personal, and financial support
• For more information about our benefits please see the benefits section of our jobs page. www.leeds.gov.uk/jobs
  
  
  

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description Job Purpose

• To ensure a responsive, professional service is provided to customers and partners at all times to support crime reduction, in line with the Safer Leeds Plan.
• You will work as part of a team of operators who are responsible for the day to day monitoring and operation of CCTV cameras and associated equipment. You will support the Police and other agencies and will initiate investigations into suspicious behaviour by evaluating camera images and monitoring radio systems in order to assist in the effective deployment of Police resources
• You will monitor, Intruder, Fire, Panic and Third Party Alarms from the Alarm Response Centre.
• You will be required to carry out your duties in accordance with CCTV operational procedures, codes of practice and relevant legislation to ensure the security, integrity, accuracy and confidentiality of information. You will produce and maintain detailed records and evidential material in a clear and accurate format.
  
  
  

Responsibilities

• Monitoring and recording CCTV camera video images to identify incidents, including crime, disorder and anti-social behaviour, and taking appropriate action including evidence gathering.
• Working closely with the Police and other agencies to provide an appropriate response to incidents using a range of communication tools e.g., Radios, telephone, intercom
• Producing and maintaining detailed records and evidential material in a clear and accurate format which may be used in Court.
• Attend Court if required to give evidence.
• Check equipment is functioning correctly and reporting any faults found.
• Monitoring alarms and deploying Officers to a range of incidents received from the Alarm Receiving Centre
• Responsible for working to and implementing the agreed policy of the Leedswatch Code of Practice and the CCTV Strategy
• Responsible for ensuring that people, vehicles and buildings within the operational areas are effectively monitored and recorded in locations covered by CCTV ensuring that strict confidentiality is maintained.
• To use own initiative and judgement where appropriate, providing outcomes and solutions for customers/partners from a range of options.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and appropriate continuing professional development programmes.
• Work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
  
  
  

Personal Specification

Method of assessment will be through one or more of the following application form, test, interview, and certificate.

Essential Requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Skills Required

• Able to keep accurate records
• Able to liaise professionally with emergency services, Enforcement and other appropriate Agencies.
• Ability to communicate effectively by telephone and over radio system with a wide variety of people in a polite and tactful manner.
• Able to communicate effectively at all levels
• Able to work in a team or on own initiative
• Able to work with minimum of supervision
• Able to evaluate incidents and make instantaneous decisions on required action
• Understand the requirements of confidentiality and an understanding of the Data Protection Act
• Good organisational and interpersonal skills .
• Able to work flexibly across different work locations and areas as appropriate.
  
  
  

Knowledge required

• To carry out all duties having regard to employee’s responsibility under the council’s Health & Safety Policies
  
  
  

Experience required

• Of maintaining equipment, stationery and clothing.
• Experience of working with a range of computer packages
  
  
  

Behavioural and other Characteristics required

• Committed to continuous improvement.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development
• Understand and embrace our values, behaviours and codes of conduct.
  
  
  

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