Credit Control Manager - #1712017

The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems.

Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.

We are the UK’s largest end to end drainage solution provider with depots strategically located across the UK from Aberdeen to Plymouth, to ensure round the clock coverage for customers and clients alike.

About you:

We are seeking an experienced and proactive Credit Control Manager to lead, motivate, and manage our credit control team. The successful candidate will be responsible for minimizing bad debts, optimizing cash flow, and maintaining strong relationships with customers and internal teams. You will play a key role in improving processes and driving efficiency to ensure timely collection of outstanding payments.

Key Responsibilities:

• Lead and manage the credit control team to achieve departmental goals and KPIs.


• Develop and implement strategies to minimize bad debts and improve cash flow.


• Monitor and review outstanding accounts, ensuring timely and effective collection of overdue payments.


• Build and maintain strong relationships with customers to ensure prompt payment and resolve any issues or disputes.


• Work closely with internal departments such as sales, finance, and customer service to ensure smooth communication and collaboration.


• Develop and enforce credit policies and procedures to minimize risk.


• Perform regular credit assessments of new and existing customers to set appropriate credit limits.


• Prepare and present regular reports on accounts receivable, aged debt, and collection performance to senior management.


• Train, mentor, and develop the credit control team to ensure they meet performance standards and grow professionally.


• Resolve escalated customer issues and provide solutions to reduce bad debts.

About you :

• Proven experience as a Credit Control Manager or in a similar role.


• Strong knowledge of credit control procedures and techniques.


• Excellent communication and negotiation skills.


• Strong leadership abilities with experience managing and motivating a team.


• Ability to analyse data, assess risks, and implement strategies to improve cash flow.


• Experience with accounting software and Microsoft Office Suite (especially Excel).


• Strong problem-solving skills and attention to detail.


• Ability to work under pressure and meet deadlines.

The benefits:

• 24 days holiday + bank holidays


• Auto enrolment pension scheme;


• Free onsite parking;


• Friendly modern open plan office with break out areas

What you will get in return:

In joining the Lanes Group, the UK’s largest independent provider we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

What we offer:

• 24 Days holiday plus Bank Holidays


• Pension


• Death in service

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes

Lanes I

SUS

Clearflow

AQS

S&C Fosters

We are an equal opportunities employer and welcome applications from under-represented members of the community.

Strictly no agencies please