Customer Experience Executive / Operations - #1716915

We're looking for a Customer Experience Manager to join us in Leeds.

This role will be responsible for Ligentia’s commercial success across assigned customer accounts by increasing EBITDA growth through customer retention, increased share of wallet and cross selling of Ligentia products.

This involves implementing customer and marketing growth strategies, analysing customer data, ensuring customer success efforts align with business goals, and collaborating with various teams to meet customer needs and exceed expectations. The ideal candidate will be a customer success champion with a commercial mindset, and the ability to build and maintain strong relationships with customers and colleagues.

Account Management: Oversee a portfolio of customer accounts, monitoring health, driving retention and growth.

Develop new business within existing accounts, identifying improvement areas.

Customer Relationship Management: Problem Solving: Proactively identify and resolve customer challenges, ensuring seamless service delivery.

Strategic Planning: Contribute to customer growth strategies and analysis.

Proven work experience as a Customer Experience Manager or in a similar account management role.

Proven ability to manage multiple customers and projects efficiently.

Financial acumen and budget management expertise.

Strong risk management and contingency planning skills.

Proficiency in supply chain management and logistics.

We offer a hybrid working environment, requiring on average 3 days a week from our Leeds office for collaboration and team meetings. This balance ensures you have the flexibility to work remotely while staying connected with your colleagues.

Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.