Digital Performance Analyst - #1717272

Pay up to £50,296, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for Digital Performance Analyst to join DWP's Health Data and Analytics Team. Helping DWP generate data and analytics products to support the health transformation programme.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Lead the development of performance measurement frameworks including Key Performance Indicators (KPIs). Demonstrate a deep understanding of business goals and can turn these into tangible performance measures.
• Use quantitative and qualitative data about users to turn user focus into outcomes. Deliver analysis and information that addresses stakeholder needs and provides recommendations.
• Effectively collaborate with user researchers and other user-focused professions. Guide others on approaches to understand user stories.
• Understand the appropriate media to communicate findings. Shape and share communications relevant to the audience. Give tactical recommendations.
• Encourage joined up team work within own team and across other groups. Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support.
• SQL coding and Web Analytics experience (Google Analytics is desired).
  
  

You and your role

As a Lead Digital Performance Analyst, you will support iterative design of services by analysing of a wide range of datasets and collaborating with User Researchers, Business Analysts and Data Scientists to create a holistic understanding of our systems, business and users.

You will be required to conduct analysis by developing and working with performance measurement frameworks, KPIs, goals, user needs and benefits. You will be required to collaborate with digital teams that build services for our citizens.

You will be responsible for carrying out analysis and providing insights against the measures you have developed. Encouraging digital teams to always design and build with measurement and the value to the citizen in mind.

This is a key role, where a variety of stakeholders will depend on you to deliver accurate and actionable insights, to drive the focus and centralise the user in everything that we do.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.

Pay: We offer pay of up to £50,296.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,345 per year.

Holidays: A generous leave package starting at 25 days and rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.
  
  

Process

We know your time is valuable, so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
• Interview: a single stage interview online.
  
  

CLICK APPLY for more information and to start your application.