Customer Services Coordinator - #1717649

Package Description

Alongside a competitive salary as stated above, you will also receive:

• Up to 10% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
• A culture that promotes inclusivity, wellbeing and rewards hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers
  
  

Main Responsibilities

• Build relationships with key stakeholders internally and externally to maximise operational effectiveness
• Facilitate & coordinate meetings, distribute agendas, and ensure that key decisions and actions are documented and communicated effectively
• Provide efficient, effective and confidential cross departmental administrative support to ensure KPIs, service level are met.
• Ensure data integrity and completion of tasks in software systems provided where appropriate
  
  

The Ideal Candidate

We Are Looking For

• Excellent interpersonal and written communication skills
• Prior experience in Shared Service Operations and/or support/office administration
• Proactive management of workload to pre-empt requirements from stakeholders
• Ability to prioritise work and manage multiple activities
  
  

Please view the role profile for the full list of essential and desirable criteria.

About The Company

Who We Are

Medical Protection Society (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need exceptional colleagues who are trusted and supported to deliver their best work, so we can continue to provide the most trusted, valued and expert protection to members when they need us the most.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.