Dispatcher (Days) - #1719808

We have a fantastic opportunity for a Dispatcher to join our team based in Leeds.

We are looking for enthusiastic, care-focused individuals who are organized and passionate about providing excellent customer service.

Contract: Permanent / FT - 4 days one week, 3 days the following week, including alternate weekends, 07:00-19:00

Some of the benefits you can expect include:

• £12.46 per hour


• 42 hours per week - 4 days one week, 3 days the following week including alternate weekends, 07:00-19:00


• Life Assurance – providing colleagues and their families financial peace of mind and protection to the value of £5,000.


• 24/7 online/telephone GP Consultation and access to prescriptions.


• Second opinion medical support following diagnosis or during treatment.


• Cash-plan benefits, including dental, optical, chiropody, and illness recuperation support.


• Unlimited mental health and physiotherapy consultations.


• Access to legal advice on domestic issues such as motoring offences, wills and probate, and personal injury.


• Financial guidance on retirement planning, tax savings, and state benefits.


• Long Service Recognition Scheme, acknowledging colleagues after 5 years and at 5-year intervals with increased annual leave.


• Values-based Internal Recognition Scheme with financial rewards and an annual recognition event.


• Refer a Friend recruitment incentive scheme with financial rewards.


• The EMED Foundation supporting colleagues and local communities.


• Paid holiday entitlement


• Pension Scheme


• Blue Light Card


• Uniform provided


• Employee Assistance Programme (EAP) for health and wellbeing support


• Flu vaccination campaigns in Autumn/Winter

Main Duties:

• Check and plan daily and future bookings within the Cleric controlling system, ensuring proper resourcing and informing subcontractors, taxi services, and volunteers as applicable.


• Dispatch and manage operational crews to ensure timely and efficient patient collection and delivery, meeting contractual targets.


• Receive patient transport requests and queries professionally and accurately, ensuring compliance with service procedures and standing orders.


• Perform clerical duties such as checking booking lists, data entry, and completing forms/invoices.


• Maintain and improve the quality of service to patients and customers.


• Handle telephone inquiries promptly and professionally, liaising with GPs, nursing homes, hospital clinics, and wards.


• Ensure smooth patient flow across control areas through effective communication and prompt resolution of issues.

Successful candidates will have:

• Effective communication and interpersonal skills from customer service experience.


• Ability to work independently and solve problems.


• Good organizational skills.

Our Values:

Collaborative: We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, and communities.

Agile: We listen, learn, and adapt to improve ourselves and our services.

Reliable: We do what we say, take responsibility, and act with integrity.

Empowered: We are confident and committed to delivering high-quality service.

About Us:

The merger of ERS Medical and E-Zec Medical has led to our rebranding as EMED Group, the largest Patient Transport and Care Partner to the NHS with over 2,500 colleagues across 50 depots. Our goal is to develop transport services that enhance health and wellbeing in our communities through patient-centered transport, community support, mental health, and courier services.

EMED Group is committed to equal opportunities and fostering an inclusive, safe working environment for all.