Apprentice IT Service Desk Technician - #1719812

Apprentice IT Service Desk Technician
Leeds, Onsite

About the Position:

Are you looking to start a new career or shift your current one? If you're seeking an exciting opportunity in an IT department with a progressive team and company, where you can develop new skills and build a rewarding career, this might be the perfect role for you!

You will join QA as an IT Service Desk Apprentice within our IT team, providing support for various tasks essential to our efficiency and success. Working as part of our wider IT team, you'll play a key role in QA's growth.

Your responsibilities include providing 1st line support to internal and external customers. As the first point of contact, you'll handle faults and work requests, proactively seeking resolutions and keeping customers informed of progress.

This role is based at QA HQ, providing support via telephone and in person at the desk.

Key Responsibilities

• Supporting colleagues calling the dedicated QA Helpdesk with issues related to access rights, application faults, etc.


• Providing 1st line support to customers, making a great impression and resolving incidents where possible.


• Adopting ITIL best practices to handle incidents and requests via phone, email, or end-user portal, ensuring courteous and effective resolutions.


• Escalating incidents to 2nd and 3rd line teams when necessary.


• Maintaining excellent customer service and satisfaction levels.

About You:

• Confident on the phone with an interest in IT/Computing; perhaps you've built your own PCs or support friends and family with IT issues and want to turn this into a career.


• Positive attitude, eager to learn, and committed to providing excellent service.


• Ability to take responsibility for faults and work requests, proactively seeking resolutions and keeping customers informed.

What's in it for me?

Enjoy QA’s outstanding benefits package:

• 27 days annual leave plus bank holidays


• 3 dedicated study days


• Access to 1500+ courses (worth up to £3K each!)


• Free virtual GP appointments


• Gymflex scheme (ask us about this!)


• BenefitsHub with discounts

About QA

It's an exciting time to work with us! QA is on a mission to help organizations future-proof their workforce by providing the latest data science skills. As the UK's leading tech training company and a major US player, we've partnered with 96% of the FTSE and many Fortune 500 companies. We've helped over 1 million learners develop in-demand data science skills.

We believe learning should be collaborative. Our tailored programs connect across departments, combining apprenticeships, instructor-led training, and self-paced learning for a comprehensive experience.

If you're interested, we'd love to hear from you. Visit https://www.qa.com/about/careers/ to learn more about QA and apply to join our passionate team shaping the future of data science education.

West Yorkshire, Leeds (Brewery Wharf)