MIS Consultant - #1721158

Leeds - Remote Role Salary: £25,500 - £28,000 FTE School ICT is one of the largest independent providers of MIS support in the country, currently offering support and consultancy services to over 1600 schools nationwide. Due to our continued success, we are now recruiting for an MIS Consultant to join our amazing team.Are you familiar with MIS Packages like Arbor/Arbor Finance, Bromcom, or SIMS/FMS? Are you an experienced school user or someone in a similar support role looking for a new challenge?As an MIS Consultant, you will provide remote MIS support, be the first point of contact between schools and School ICT, stay updated with the latest products and services, and deliver comprehensive MIS support to schools and academies via our service desk and support resources. Day to day responsibilities:

• Provide MIS support for secondary and primary schools.
• Telephone, remote, and onsite support for all MIS software modules.
• Log queries and requests into our helpdesk system for tracking.
• Adhere to MIS KPIs and keep schools informed of progress.
• Monitor and respond to emails daily.
• Test and implement new MIS products and upgrades.
• Support schools transitioning to new MIS platforms and update MIS systems.
• Stay updated on software developments and inform schools.
• Share specialist knowledge with the MIS Support team through training.
• Develop and maintain high-quality support documentation.
• Assist MIS Senior Consultants with online training courses/webinars.
• Advise schools on improvements and effective use of MIS systems.
• Help schools meet DfE statutory requirements through seminars and training sessions.
• Report to the MIS Manager and Team Leaders.

Skills/Abilities:Essential Skills and qualities:

• Experience of at least 2 of the Key MIS platforms (Arbor,Bromcom,SIMS)
• Professional, cheerful, and clear telephone manner with excellent customer service skills.
• Excellent knowledge of MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year, and SEN.
• Familiarity with statutory data returns for local and national government bodies.
• Proficient in Microsoft Office and associated software packages.
• Strong problem-solving skills and ability to think outside the box.
• Ability to interpret complex documentation and communicate findings effectively.
• Good planning and organisational skills, able to work under pressure and meet deadlines.
• Comfortable working both independently and in a team.
• Self-learner with excellent organisation skills and attention to detail.

Desirable:

• Experience working on a busy helpdesk.
• Familiarity with Exams, Assessment, Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management, and Attendance.

Additional Information:

• The successful candidate will be subject to an enhanced DBS check.
• Hold a Full UK Driving License with access to your own vehicle.
• We offer a competitive salary of £25,500 - £28,000 FTE, depending on experience. Benefits include a pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme, and an employee recognition scheme.

School ICT is part of the Transforming Learning Group, which provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services, consultancy, and training. Under the Transforming Learning Group umbrella, we have School ICT, turn IT on, and Salamander Soft, SBM Services, Vital York, Locker & GDPR Sentry. Together, we provide services to thousands of schools across England and employ over 450 staff members. The Transforming Learning Group puts schools and their needs first, taking care of all their technological needs so they can focus on teaching and learning.As an inclusive employer, we are proud of the diversity and flexibility within our team. The breadth of skills and experience among our staff creates a friendly and supportive workplace where people feel trusted and respected.School ICT is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.Happy to talk flexible working. REF-221 677