Education & Delivery Engineer in Digital Workplace (FTC to Feb 2026) - #1723026

Location: Leeds

Directorate Overview

Work for an organisation steeped in history with a front row seat for the digitalisation of the financial sector, and the rise of Fintech and Regtech. A core organisational strength, with our people at our centre, Technology enables the Bank of England to deliver its mission by providing a hugely diverse set of technical solutions and platforms. From supporting critical systems which underpin the UK economy, to evolving data analytics, reinventing our online presence, and introducing a fully digital workplace. Be part of a team that's constantly evolving, just like our industry.

We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You'll enjoy flexible working opportunities, a strong sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work.

The Digital Workplace domain is responsible for selecting, delivering and continuously improving a portfolio of digital services that help colleagues across Bank to collaborate, communicate and be productive irrespective of role, device or location.

Job description

We are looking for someone who is enthusiastic, keen to expand their knowledge about technology and is able to speak and build relationships with others. As our use of M365 technologies expands we're looking to get someone on board who can help us to help the Bank be more productive and feel confident using the tools we make available.

SA&O have two core responsibilities:

1. To provide excellent service supporting the services that are owned by Digital Workplace. These include our M365 apps such as Microsoft Exchange, Office, SharePoint, MS Teams, our End User Computing tools such as Apps, Window OS, Mobile, Citrix, SCCM, Security Clients, and our Document Management and telephony solutions. You will be the first contact as calls come into Digital Workplace, as a 3rd line technician.
2. To champion the use and adoption of our technologies and offer advice and guidance to empower colleagues across the Bank to communicate and collaborate more effectively. You will be a champion for our technologies, and will have plenty of opportunities to present, articulate our services and persuade others to embrace them. This responsibility is growing as the use of Productivity Hub increases and we move into a world of tech modernisation, where there is an expectation to help support colleagues by training, and taking part in campaigns run by our network of Bank-wide Technology champions ('Digital Ninjas').

We are a close-knit, friendly and flexible team, with proven experience of bringing new members on board and providing a solid grounding of technical skills so you will feel supported throughout. We also have a great track record of developing our team so they can progress in to the more technical teams within the Domain, or other areas within Technology.

If you are ready to throw yourself into learning something new, want to build on your training and presentation skills, raise your profile and experience life in Technology then we want to hear from you!

Role Requirements

Minimum Criteria

* Strong MS Office skills e.g. Excel, Word and PowerPoint

* A high level of integrity, organisation and self-motivation with a desire for self-improvement

Essential Criteria

* An interest in and basic understanding of widely used Digital Workplace technologies such as MS Teams, SharePoint and Office. Whilst we do not expect extensive prior technical knowledge of our services, we do want someone who is enthusiastic to learn new things.

* Able to build solid, effective working relationships with others at all levels

* Excellent interpersonal and communication skills with experience in training and user education (in any subject)

* Strong organizational and time management skills, driving tasks to completion

* Good writing skills, able to draft user guidance in a creative way

* A positive 'can-do' attitude

* Ability to work well under pressure

* Willingness to adopt our Service First culture

Desirable Criteria

These are not essential, so please don't let them stop you from applying if you think your skills suit this role! But we'd really like to hear from you about any prior experience you have of the following:

o Communicating to senior staff

o Technical support of FileSite, Office and other Digital Workplace technologies

Our Approach to Inclusion

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.


At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.


We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.


For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.


Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.


Salary and Benefits Information
We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

The salary on offer for this role is:

Leeds: £28,800 - £32,400.

In addition, we also offer a comprehensive benefits package as detailed below:

• Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.
  
  

National Security Vetting Process
Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.

The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.

The Application Process
Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.


The assessment process will comprise of two interview stages.


This role closes on Tuesday 10 June.


Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.