Customer Service Advisor - #1729267
Swans Travel
Date: 15 hours ago
City: Leeds
Contract type: Full time
Work schedule: Full day
We are currently seeking compassionate and highly professional individuals to join our team as Customer Service Advisors, supporting the Department for Work and Pensions (DWP) through the Teleperformance campaign.
In this role, you will be managing a dedicated caseload, supporting potentially vulnerable customers with sensitivity, discretion, and sound judgment. Your ability to assess situations, liaise with external stakeholders, and take proactive steps will play a key part in improving the financial stability and overall well-being of those in need.
Key Responsibilities
Manage a caseload with professionalism, empathy, and confidentiality.
Engage with third-party stakeholders and agencies to resolve complex customer issues.
Deliver proactive support through effective case management.
Contribute to positive outcomes by promoting financial resilience and improved well-being.
What Youll Need
Strong communication and interpersonal skills.
The ability to exercise sound judgment and remain professional in sensitive situations.
Excellent time management and organisational abilities.
A commitment to delivering exceptional service and safeguarding customer dignity.
Additional Details
Training: 11-day paid induction to fully equip you for success in the role.
Equipment: All necessary IT equipment will be provided.
Interview Process: Online assessment (approx. 45 minutes). A unique link will be shared for tracking and feedback purposes.
Pre-employment Checks: All candidates will be subject to a DBS check, identity verification, right to work, and employment/education history for the past 3 years (including evidence of unemployment where applicable).
Shifts And Salary
Rate of Pay - £12.21 per hour rising to £12.49 after 3 months.
Full time 40 hours per week. Monday - Saturday between 8am - 6pm. You must be fully flexible to work any shift between these hours. 8-hour shifts
To Apply, send an up-to-date CV.
In this role, you will be managing a dedicated caseload, supporting potentially vulnerable customers with sensitivity, discretion, and sound judgment. Your ability to assess situations, liaise with external stakeholders, and take proactive steps will play a key part in improving the financial stability and overall well-being of those in need.
Key Responsibilities
Manage a caseload with professionalism, empathy, and confidentiality.
Engage with third-party stakeholders and agencies to resolve complex customer issues.
Deliver proactive support through effective case management.
Contribute to positive outcomes by promoting financial resilience and improved well-being.
What Youll Need
Strong communication and interpersonal skills.
The ability to exercise sound judgment and remain professional in sensitive situations.
Excellent time management and organisational abilities.
A commitment to delivering exceptional service and safeguarding customer dignity.
Additional Details
Training: 11-day paid induction to fully equip you for success in the role.
Equipment: All necessary IT equipment will be provided.
Interview Process: Online assessment (approx. 45 minutes). A unique link will be shared for tracking and feedback purposes.
Pre-employment Checks: All candidates will be subject to a DBS check, identity verification, right to work, and employment/education history for the past 3 years (including evidence of unemployment where applicable).
Shifts And Salary
Rate of Pay - £12.21 per hour rising to £12.49 after 3 months.
Full time 40 hours per week. Monday - Saturday between 8am - 6pm. You must be fully flexible to work any shift between these hours. 8-hour shifts
To Apply, send an up-to-date CV.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
General Assistant
JD Gyms,
10 hours ago
Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm. We invest in fitting out our clubs to create...
Team Member
Tortilla Mexican Grill plc,
10 hours ago
Here at Tortilla, we are seeking to recruit a Team Member to join us in Leeds. You will join us on a permanent basis, with part-time and full-time opportunities available, and in return, you will receive a competitive rate of...
Senior Infrastructure Engineer
Graphics Unlimited (Vic) Pty Ltd,
15 hours ago
Pay up to £68,517, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior Infrastructure Engineer who is a skilled Practitioner and role model in Identity...
