Technical Administrator - #1737959

Cyber Practice

Claranet’s Cyber Practice is dynamic and fast-moving, delivering a comprehensive range of professional services and managed services both onsite and remotely. The Cyber Practice consists of highly skilled professionals delivering a myriad of offensive security testing and governance, risk, and compliance (GRC) services in support of Claranet’s vision. Taking a customer first approach, Claranet’s Cyber Practice prides itself in providing world-class services designed to meet the specific and individual needs of all customers, across all industries.

Position Summary

As a Technical Administrator you will be responsible for communicating with customers across a variety of platforms, coordinating operational activities, data collection and analysis, and updating internal systems to ensure smooth project delivery. Your role in supporting colleagues to achieve company goals, providing excellent customer experience in your interactions, and insight into efficiency opportunities, is vital.

Beyond this, you may work with other stakeholders across the wider business in support of Claranet’s mission building new and exciting services, enhancing and improving existing service offerings, and delivering additional services within the Cyber Practice function.

Role Mission

Claranet UK’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a Technical Administrator to deliver high-quality services and to contribute to the continued development of our market-leading portfolio, designed to meet the growing and diverse needs of our customers.

Objectives and Key Results

The Technical Administrator is part of the Cyber Practice.

The key objectives will be to:

• Provide a wide variety of administrative support to ensure effective project delivery
• Target customer satisfaction across all interactions, supporting colleagues in meeting customer and company expectations
• Foster a collaborative knowledge sharing culture between GRC team members
• Pursue continuous improvement in project management and data analysis, driven by a desire to enhance efficiency and effectiveness
• Continuously learn and acquire new skills through various learning opportunities, including internal/external training courses, on-the-job training and shadowing Support cross-function engagement to facilitate effective communication and collaboration between relevant stakeholders to help Claranet meet its vision

Essential Duties and Responsibilities

• Support GRC Team members delivering Cyber Security GRC services
• Perform research as directed by team leader/manager in support of Cyber Security GRC services
• As necessary, create and maintain documentation supporting the delivery of Cyber Security GRC services
• Interact professionally with customers across a variety of channels, ensuring timely progression of projects and the ongoing development of longstanding trust-based customer relationships
• Regular management of team mailboxes, requiring timely responses to customer contact
• Creating and managing tracker and related data entries, ensuring accuracy and consistency throughout
• Liaise with key contacts and support with resolution of issues and bugs
• Complete additional admin work that supports team leader/manager and/or project delivery
• Conduct customer meetings with regards to advisory information
• Understand technical terms and have a willingness to learn on the job

Teams to collaborate with

• Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions
• Portfolio, Alliances & Technology Practices – support efforts to embed Cyber Practice function services into customer solutions, Claranet services
• Finance & Corporate Development – submission of any work-related expenses

Behavioural competencies – organisational and behavioural fit

• Able to represent Claranet confidently and professionally, with experience of regularly interacting with customers with positive outcomes
• Share ideas constructively and work collaboratively with a variety of colleagues
• Self-motivated and able to work in an independent manner, as well as part of a dynamic team
• Consistently delivers on commitments, actively pursues personal growth, and embraces developmental feedback to enhance performance.
• Positive, collaborative, and enthusiastic
• Process-driven with analytical approach to responsibilities
• Able to travel to different sites and locations as required

Critical competencies – technical fit

• Proven ability to successfully provide administrative support for operational teams and managing workload successfully, despite competing priorities
• Experience of conducting data analysis and presenting findings in a way they can be easily understood
• Clear and consistent communication skills across a variety of channels, using these to foster productive and strong working relationships
• Able to work effectively in fast paced environments while maintaining a strong attention to detail
• Demonstrable numeracy and organisational expertise
• Ability to quickly learn and understand new skills and technologies

Desirable competencies

• Demonstrate technical understanding such as networking, systems administration, virtualisation, telephony
• Knowledge of any regulatory or industry standard frameworks such as ISO 27001 would be advantageous
• Knowledge of Cloud Azure, AWS or GCP desirable