Complex Implementation Manager - Trade Finance, Open Account - #1737962

JOB TITLE: Complex Implementation Manager - Trade Finance, Open Account

SALARY: £76,464 - £84,960

LOCATIONS: London, Leeds, Bristol, Edinburgh

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time, at one of our office sites in London, Leeds, Bristol or Edinburgh.

This is an exciting opportunity to join Transaction Banking Solutions within the Specialist Solutions team, where you'll lead large, complex client implementation projects with a particular focus on Trade Finance and Open Account solutions. These projects are critical to supporting our Corporate and Institutional Banking clients, ensuring seamless onboarding and integration of sophisticated transactional banking services.

As part of a front-office function, you'll play a key role in delivering tailored solutions that meet the evolving needs of our clients. You'll help drive onboarding best practices, accelerate revenue realisation, and contribute to the continuous improvement of our implementation processes-ensuring a smooth and professional experience for some of the bank's most strategic relationships.

• Client First Methodology and Best Practice:
  You'll be a key member of the Specialist Solutions team, managing complex, client-facing implementation projects with a strong focus on Trade Finance and Open Account solutions. Working closely with Corporate and Institutional Banking clients, you'll lead projects from initiation through to completion-facilitating client calls, managing project documentation, and ensuring timely escalation and resolution of issues.

• Oversight and Governance:
  You'll provide structured oversight of implementation progress, ensuring that delivery is well-managed, transparent, and aligned with client expectations. Your role will be pivotal in maintaining a professional and consistent approach to implementation, balancing client needs with the bank's risk and compliance standards.

• End-to-End Processes and Procedures:
  You'll contribute to the continuous improvement of our implementation operating model, with a particular emphasis on enhancing processes and reporting tools related to Trade Finance and Open Account onboarding. Your insights will help streamline delivery and ensure a scalable, client-centric approach across the business.

Why Lloyds Banking Group?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

• Knowledge of various trade finance instruments such as Letters of Credit, Standby Letters of Credit and other payment guarantees

• Strong market awareness (clients, industries, products, innovation, technology, financial regulation)

• Project Management experience in complex client implementation projects

• Broad experience in a professional, client centric role, driven by outcome and stakeholder satisfaction

• Excellent interpersonal skills and evidence of collaboration with a wide variety of people (internally and externally) across a diverse spectrum of areas and backgrounds, with advanced communication and negotiation skills, both written and verbal

• Self-starter mentality, high levels of motivation and ability to work independently and self-sufficiently towards common goals, whilst striving towards continuous improvement personally and for the wider team

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch! We'd love to hear from you.