Part time Customer Care Representative - weekends only. - #1738258

A Customer Care Representative is required to join a busy customer service department in Leeds. The ideal candidate will have previous experience of providing excellent customer service, problem-solving abilities, and a detail-oriented approach.

This role is part time 16 hours 16 hours - working 8 am to 5pm weekends

Must be available for training 5pm - 8pm weekdays (at home)

Client Details

Our client is a large organisation within its industry. They are renowned for their top-tier service delivery and are committed to sustainable practices in their operations. Operating on a global scale, they pride themselves on providing an inclusive working environment that supports the professional growth of its employees.

Description

• Answering customer enquiries via phone and email
• Providing high-quality customer service and resolving complaints
• Logging customer interactions in the company's database
• Coordinating with other teams to resolve customer issues
• Provide pre-works consultation to residents to explain upcoming works in their homes.
• Distribute clear and timely correspondence to residents before work commences.
• Conduct group and individual consultation events regarding future works.
• Share and implement the client's engagement strategy.
• Deliver a tailored communication plan to residents for the duration of the works.
• Collect resident feedback and satisfaction data in line with client and company requirements.
• Upload and share feedback through the appropriate systems and to relevant stakeholders.
• Ensure all communication meets the expectations of residents, clients, and other stakeholders.
• Where necessary, issue and collect resident satisfaction surveys.

Profile

A successful Customer Care Representative should have:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Proficiency in using computer systems and databases
• Ability to work well in a team
• Strong attention to detail
• Proven experience in a similar role.

Job Offer

• An estimated hourly salary between £12.50 and £13.20
• Remote working
• A positive and inclusive company culture
• Long term opportunity