Customer Success Manager - #1751125

Customer Success Manager – RegTech / SaaS

Leeds X3 a week

Up to £35K + Bonus

A rapidly growing RegTech company is looking for a Customer Success Manager to join their high-performing, collaborative team. Their software suite helps regulated businesses stay compliant with Anti-Money Laundering (AML) regulations – and your role will be key to ensuring customers get maximum value from the platform.

What you’ll be doing:

• Manage and grow relationships with high-value clients, with a focus on retention and revenue growth


• Lead face-to-face and virtual meetings to align client goals with product capability


• Create tailored success plans to support adoption and compliance outcomes


• Handle objections and escalations with professionalism and confidence


• Identify and mitigate churn risks proactively


• Collaborate with Sales, Product and Marketing on onboarding and upsell opportunities


• Stay current with RegTech and AML regulations, sharing insights with your team

What we’re looking for:

• Proven experience in Account Management, Customer Success, or similar commercial roles


• Background in a regulated environment, ideally Financial Services


• Strong communicator, confident working with senior stakeholders


• AML, compliance, or SaaS knowledge is a bonus – but not essential

This is a great opportunity to step into a role with real impact, working with a business known for its supportive team culture and ambitious growth plans.

For more information, please apply!