Account Manager - #1751746

About Toshiba Global Commerce Solutions, Inc:

Toshiba Global Commerce Solutions, Inc. is globally recognised as the market share leader in retail store technology. From Point-of-Sale systems to cross-channeling solutions and peripherals, we provide a total solution of end-to-end technology products for the Retail market with one common goal and mission: to create added value for our customers.

As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. Together, we're passionate about retail transformation and solving the problems that retailers face every day to help them create more engaging shopping experiences through innovative commerce technology and services.

Where the nature of retail is changing quickly, the ability to innovate is the key to Retail success. So, if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

JOB TITLE: Account Manager (Client Sales)

DEPARTMENT: UKI Sales

REPORTING TO: General Manager, UKI

WORKPLACE LOCATION: Leeds (Hybrid – Office and Remote)

TRAVEL REQUIREMENTS? UKI travel to customer sites and trade shows as required.

Purpose and Value Add - Why your contribution matters:

The Junior Account Manager is responsible for direct Client Sales, motivated to promote Toshiba’s portfolio of products and services, enhance the company’s reputation within the UKI market and build and maintain strong relationships with both existing and potential clients.

Working cross-functionally and in close collaboration with the Marketing and Customer Fulfilment teams, you will support to ensure the smooth running of business operations, identify efficiencies and get creative to advance Toshiba's position.

You will have the opportunity to attend UKI Retail Tradeshows and are expected to visit customer sites as an ambassador for the business, participating across the sales cycle. You will participate and contribute to knowledge sharing with the wider sales team during team meetings to foster a culture of continuous learning.

Key responsibilities and areas for growth:

• Build and maintain long-term relationships with clients, ensuring their needs are met and exceeded.


• Drive direct sales efforts to meet and exceed sales targets.


• Conduct regular follow-ups and site visits to ensure customer satisfaction and loyalty, driving repeat business.


• Manage customer accounts, ensuring smooth communication and addressing any concerns or issues in a timely manner.


• Ensure accurate and timely data entry into Oracle and supporting systems to maintain sales administration standards.


• Monitor market trends, collect industry and competitor information, and develop sales strategies.


• Work closely with Marketing to align sales strategies and create impactful campaigns and customer engagement initiatives to promote the company.


• Regularly liaise with the wider sales team to share insights and develop new strategies for client engagement.


• Support with the preparation of sales presentations, proposals, and reports.


• Travel to customer sites as needed to nurture relationships and close deals.


• Knowledge sharing and input to team meetings.

What we're looking for - skills and qualities required to succeed in the role:

• Strong communication and interpersonal skills with a customer-centric approach.


• Able to demonstrate active listening skills and formulate open ended questions, demonstrating curiosity and an eagerness to support.


• A proactive, self-motivated individual with the ability to work both independently and as part of a team.


• A keen interest in the Retail industry and the drive to learn and grow within the field.


• A natural interest in life-long learning.


• Previous experience in sales or client-facing roles is desirable but not essential.


• Excellent organisational skills and attention to detail.


• Flexibility to commute to customer sites as needed.


• Ability to work in a hybrid environment, balancing office and home working.


• Full UK driving license - Car allowance available for this position.

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email ***************@toshibagcs.com to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.