Cyber Security Analyst (Deployment & Support) - #1756263

Primary Function:  

As a cutting-edge Managed Security Services Provider (MSSP), one of our key services is our Managed Detection and Response service, which is built upon Google SecOps.  

Due to customer demand, we are now looking to hire a Cyber Security Analyst to join this ever-growing team, to help support our customers.  

The Security Operations team, that this role is situated in, provides security monitoring and use case/playbook implementation on customer tenants, with a strong focus on customer satisfaction. This role goes beyond pure analysis to include significant customer engagement to ensure long-term client retention. 

This is a full time position that can either be based on a hybrid working model if the Leeds office is within a commutable distance or remotely with occasional trips to the Leeds office when required. 

Main Tasks: 

• Shadow our Analysts and Specialists during client onboarding sessions and technical catch-up calls, gradually developing the expertise to lead similar engagements. 
• Detection rule creation, log source onboarding, tuning and building response plans / playbooks.  
• Respond to customer requests for enhanced security monitoring and automation by assisting in the recommendation, deployment, and optimization of detection rules and response playbooks.  
• Support both in-life services (operational clients) and onboarding of new customers, ensuring seamless integration.  
• Assist with troubleshooting issues related to security platforms, log sources, and detection rules, escalating complex cases to senior engineers when necessary.  
• Contribute to the On Call Rota (approximately 1 week in 5). 

Personal Qualities:  

• A “Customer Centric” attitude, with the ability to communicate with both technical and non-technical parties effectively.  
• The ability to build credibility quickly with colleagues and customers.  
• Competent and confident in customer facing situations.  

Qualifications & Experience:  

• Experience as a Cyber SOC Analyst / or similar role.  
• Experience working with SIEM (Security Information and Event Management) and SOAR (Security Orchestration, Automation, and Response) tools to deliver successful security outcomes. We primarily use Google SecOps SIEM/SOAR, but knowledge of other platforms like Microsoft Sentinel, Splunk, QRadar, or Humio/Logscale is a plus.  
• Background knowledge in another IT discipline (e.g. Public Cloud, Windows Server, Linux, or Networking).  
• Some experience with scripting tools such as Powershell, Python, Bash and RESTful API’s (Application Programming Interfaces).  
• Exposure to data manipulation / parsing (e.g. Regular Expression, Grok).  
• Experience in customer engagement, adept at identifying and addressing customer needs, and proficient at fostering positive client relationships.  

History 

Cyber Security Specialists, SEP2 is an organisation providing advanced cyber security services solutions and tech-driven services powered by passionate and honest people. 

SEP2 started out in Leeds as an organisation built to add value and do business the right way. We’ve grown, we’ve developed, and we’ve evolved, we’ve taken on experts to expand our knowledge base and technical skills, building a portfolio of accreditations and we’ve developed important relationships with our vendors. 

SEP2 are an award-winning cyber-security specialist, whose success is built on five values: 

• Honesty 
• Passion
• Tech Driven
• People Powered
• Committed to Doing Good

Every SEP2 colleague lives these values every day. We have a culture of passionate people who work as a team that will never leave a job incomplete. We believe in giving every member of our team responsibility. We nurture the desire to solve problems at the root cause. We encourage continuous improvement. 

We’re here to beat the bad guys and we’re here for the long-term.