Head of IT Service Delivery - #1759695

Head of IT Service Delivery

Manchester or Leeds / Hybrid ¦ UK & Europe ¦ Full-Time

Join Cox Automotive Europe as our new Head of IT Service Delivery, where you’ll lead a dynamic team shaping the future of technology services across a global, innovative organisation.

About the Role

We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management.

As part of our Product & Technology Group, you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe.

What You’ll Do

• Lead and develop high-performing service teams
• Own service management strategy aligned with ITIL and ISO standards
• Ensure smooth operations, change management, and major incident response
• Drive continual improvement through data, insight, and collaboration
• Act as a key liaison between senior stakeholders, service providers, and CAPTG teams
• Support the Director of Service & Infrastructure and deputise when needed

What You’ll Bring

• 5–10 years of experience in IT Service Delivery Management
• Proven leadership in a complex, multi-site or multinational environment
• Deep knowledge of ITIL (certified) and service frameworks
• Strong stakeholder management and communication skills
• Passion for service quality, customer satisfaction, and continuous improvement
• Experience managing service KPIs, budgets, and external partners

Why Join Us?

• Be part of a collaborative, people-first tech team powering a major automotive brand
• Shape how IT services are delivered across the UK and Europe
• Hybrid working model with flexibility and autonomy
• Opportunities for career growth, innovation, and leadership impact

Ready to lead with purpose?

Apply now and help us deliver smarter, faster, better IT services across Cox Automotive Europe.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.