Service Desk Analyst - #1759699

Our talented people are creating the technology of the future.

From scheduling to maintenance to keeping people safe, 2.7 million people are helped by our software daily. Technology makes it possible; people make it happen and you could be part of that.

The Tracsis Group has grown rapidly, diversifying into related transport technologies, and successfully executing a strategy that has seen it make a total of seventeen acquisitions.

Today Tracsis is a leading provider of software, hardware, data analytics/GIS and services for the rail, traffic data and wider transport industries. The Group has c.550 permanent employees serving its growing customer base from offices in the UK, Ireland and the US.

The Role

As a Service Desk Analyst this role plays a key part in ensuring internal users have reliable access to IT services, including device setup, access provisioning, and incident resolution. The role will be on-site at our Leeds office, where you will be the first point of contact for IT support, providing assistance remotely and in-person. This is a great opportunity to launch a career in IT within a company that truly values growth, learning, and potential.

What you will do

• Maintain accurate ITSM records of incidents, changes, and activities.
• Maintain CMDB for all starters, movers and leavers
• Deliver excellent customer service while supporting internal stakeholders.
• Configure and maintain new or repurposed end-user devices in line with documented procedures using Microsoft Intune.
• Provide first-line support for laptops, desktops, and peripherals, resolving issues or escalating as needed.
• Process access requests and manage service tickets in accordance with security, compliance, and escalation protocols.

You will:

• Have good attention to detail
• Need to be a team player, but self-motivated to work on your own
• Be customer service focused
• Possess good problem-solving skills
• Have a basic understanding of IT infrastructure components (laptops, desktops and networking).
• Familiarity with operating systems, particularly Windows 11 and macOS.
• Have had exposure to O365 applications (e.g. Outlook, Word, Excel and Teams)
• A working knowledge of Microsoft Intune is highly desirable and would strengthen your application.
• Knowledge of system monitoring tools and dashboards.

Our Benefits

• Flexible working hours
• A highly collaborative and supportive environment where innovation, fresh ideas and creative solutions are encouraged and shared.
• 25 days holiday + bank holidays
• Competitive salary
• Udemy Licence- L&D opportunities
• Bupa Medical Health care
• Life assurance - 3x basic salary
• Enhanced Parental Leave
• 2 volunteering days per year

Next Steps

Our TA team are committed to responding to all candidates within a reasonable timeframe.

The process:

1. Call with our Talent Acquisition Team
2. 1 hour Competency based interview
3. Next Steps

Our process is designed for us to understand your skills and experience and to give you the opportunity to find out more about the role, as well as the company.

We are committed to building a diverse workforce. Even if you do not tick all the boxes, we would still love to hear from you!

If you require any adjustments or additional support during the application and interview process do not hesitate to get in touch.