Onboard Systems Service Technician (Leadmind) - #1760729

SALARY: £63,529 inclusive of shift allowance

ROLE TYPE: Mobile / Depot-based

LOCATION REQUIREMENTS: Based at a Northern Train Maintenance Office or Depot, with travel to UK supplier sites

HOURS: 37

SAFETY CRITICAL POST: Yes

Technology and data play an ever-growing role in the future of rail, and at Northern we’re investing in smart, connected systems that improve reliability, insight, and service to customers. We’re now looking for an Onboard Systems Service Technician (Leadmind) to support the reliability of our fleet through expert analysis, fault resolution, and proactive use of Remote Condition Monitoring (RCM) data.

This is a mobile, depot-based role requiring strong technical and analytical capabilities. You’ll work hands-on with digital systems across our network while helping the business evolve its approach to Condition-Based Maintenance (CBM).

What You’ll Be Doing

As an Onboard Systems Service Technician (Leadmind), you will:

• Support and troubleshoot digital onboard systems across Northern’s fleet, including Leadmind and other RCM platforms
• Use data to identify fault trends and support fault investigations, proactively improving system availability
• Maintain, update, and share service delivery reports in line with Onboard Systems governance
• Act as a key technical contact for RCM, offering specialist knowledge to improve fault resolution and maintenance strategies
• Work cross-functionally with Engineering, Operations, Fleet Managers, and suppliers
• Support the development of a single source of truth for Engineering data by working with key stakeholders
• Contribute to continuous improvement, innovation, and strategy in relation to onboard system reliability and performance
• Provide clear and informative reporting and recommendations to internal stakeholders and senior leaders
  
  
  

About You

Tobe successful in this role, you'll bring:

• 3+ years' experience in a converged Operational Technology (OT) support environment
• A proven track record in fault resolution and system support, ideally within the rail sector
• A recognised qualification (or working towards) in technical OT support or OT Service Support and Delivery
• Advanced analytical and technical skills, with experience in databases and data tools
• A proactive mindset with the ability to manage multiple priorities and apply judgement independently
• Confidence working with complex systems and communicating technical insights to varied stakeholders
• A passion for data-led decision-making and innovation in rail engineering
  
  
  

What’s in it for you?

At Northern, we don’t just value our people—we go the extra mile to support them. Here’s a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you, your partner, and dependants on Northern services. Up to 75% discount on other UK and European rail networks.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: 9 months of full pay for maternity leave and 2 weeks of paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
• Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
• Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
• Training and Career Development: Tailored training, recognised qualifications, and clear career pathways.
• Recognition: Celebrate your success with Northern Lights and Northern Sparks awards.
  
  
  

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North—connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe—and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A Place for Everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B—we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.

Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.