Fast track file handler - 12 month FTC - #1762084

The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.

Key Responsibilities:

• Handling a caseload of predominately Litigated Motor Claims to settlement


• Create case strategy following Client Guidelines and review of information available


• Assessing cases and liability of claims


• Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs


• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making


• Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments


• Undertaking periodic reviews of files in line with Client requirements


• Updating reports


• Meeting agreed performance targets


• Ensuring files are kept within ISO 9001 guidelines


• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested


• To ensure compliance with the SRA Standards & Regulations

Skills, Knowledge and Expertise:

• Previous experience as a minimum in a similar role


• Experience of handling litigated files


• Experience of MOJ processes at all stages


• Good telephone negotiation skills


• Have an understanding of protocols


• Excellent listening and verbal communication skills


• Proficient IT skills


• Adhere to Keoghs Values

Benefits:

• Davies Incentive Plan


• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.


• Simply Health Care Cash Plan


• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death in Service


• Critical Illness Cover


• PHI/Income Protection (Private health insurance)


• Pension Contribution based 5% Employee / 3% Employer


• Cycle to Work Scheme*


• Tech Scheme*


• Season Ticket Loan*


• Gym Flex*


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

* after successfully completing probation