Senior Experimentation Analyst (CRO) - #1762892

Job Description

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. 

Our award-winning Experimentation team exists to maximise the ROI of the product development teams by ensuring that what is delivered has the greatest impact on the customer experience and our business KPIs.

This is achieved through a data-driven continuous optimisation and improvement program, and a rational process for making decisions about what to develop, alongside supporting a continuous development process using feature flagging.

We use insight and analytics to uncover problems and opportunities, create hypotheses for improvement, and then run testing and optimisation programmes to validate and realise these recommendations.

What You’ll Do

• Support the Product Managers to develop digital experiences using agile methodologies focusing on improving KPIs and customer experience.
• Implement experiments using Optimizely and support squads on their implementation by ensuring data tracking is set up correctly.
• Conduct analyses of A/B tests in order to make recommendations for roll-out and wider implementation.
• Own and manage the process of experimentation. Set up, launch and measure optimisation campaigns, co-ordinating other team members for support/governance.
• Communicate experimentation findings to stakeholder group via presentations and reports.
• Maintain a thorough understanding and working knowledge of all relevant data sources and insight tools and their functionality.
• Where necessary, extract and combine data from multiple sources to provide a joined-up view of customer behaviour and intentions.
• Work across multiple teams such as technology, product, analytics, operations and our customer experience centre of excellence.
  
  

What You’ll Bring

• A passion for the customer, ensuring we do what’s right for the customer every time
• Experience of digital optimisation and experimentation (A/B and MVT testing) tools and process (preferably Optimizely both web experiments and feature experimentation)
• Proven hypotheses generation and experiment management experience
• Digital analytics experience, preferably Adobe Analytics,
• SQL skills would be an advantage
• Business acumen & strategic thinking
• Data visualisation and presentation
• Excellent communication
• Root cause analysis
  
  

The Rewards

There’s a reason people can’t stop talking about . Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access to free NOW, for streaming all your favourite shows  
• A generous pension package  
• Private healthcare  
• Discounts and cashback at over 800 Retailers 
  
  

How You'll Work

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your Office Base

Osterley/Leeds/Livingston/Dunfermline

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Leeds

Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

Inclusion

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.