German Customer Service Representative - (Hybrid, mostly remote) - #1774759
Origin Recruitment Ltd
German Customer Service Representative - (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking
Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
Answering calls from existing and new customers
Proactively dealing with all queries relating to the business
Taking orders and bookings via external and internal calls
Managing email queries
A professional approach with the ability to build rapport with each customer
Demonstrating extensive knowledge on all product ranges
Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position, will have the following competences:
Previous experience in a similar role (preferred but not essential)
Customer service experience (preferred but not essential)
Self-motivated, with a 'can do' attitude
Attention to detail with high level of communication skills is essential
German Fluent speaker
Computer literacy
A passion to deliver the highest quality for our client's customers
Different shifts available:
Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 - 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 - 15:45 and Saturday 11:45 -20:00
Week 3: Monday to Friday. 11:00 - 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 - 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 - 20:00
Shift 2 - 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 - 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 - 15:45 UK Time
Week 3: Monday to Friday. 11:00 - 19:15 UK Tim
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 - 16:15 UK Time
Week 5: Monday to Friday. 11:45 - 20:00 UK Time
Additional benefits:
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Cycle2Work scheme
Eye care vouchers
Free monthly nutritional and personal care products
Life assurance
Discounts at leading brands and retailers
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