Team Manager UK - #1777017

This role requires all applicants to be UK-based and able to attend our Leeds office, as it is a full-time, office-based position, 5 days a week.

Eradicating the final barrier of global communication…
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than 250 languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from NHS workers to global brands across the world.

Joining our team is not just a career, it’s being part of something much bigger!

At thebigword, everything we do is underpinned by our ELITE values (Excellence, Leadership, Innovation, Trusted, Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a ‘bigworder’ here: https://en-gb.thebigword.com/about-us/career/

The Role Unveiled
We're the force behind over 20,000 face-to-face bookings and 120,000 telephone interpreting calls each month! Our cutting-edge technology automates 74% of face-to-face bookings, connecting clients to interpreters in under 60 seconds.

Join us in bridging language barriers, ensuring clients and skilled linguists are perfectly matched. Our mission? Making everyday situations less daunting for those where English isn't their first language. We offer various shift patterns to suit diverse needs, ensuring we're there when our clients need us most.

Your Role in Action
Join us as a Team Manager, where effective management and team development are at the heart of what you do. As a leader in the team, you'll manage and elevate the team's performance through impactful appraisals and goal setting will be second nature, identifying and nurturing development along the way. You’ll maintain robust communication within the team and provide empowering coaching to foster a cohesive and high-performing environment. This role is your chance to lead with integrity and drive the success of a dynamic team.

• Build strong bonds with our interpreters, nurturing loyalty, and commitment.


• Lead, coach, and retain a high-performing team, ensuring maximum engagement and minimal attrition.


• Monitor and exceed key client/business SLAs, implementing proactive strategies for success.


• Set and track team KPIs and individual objectives, conducting impactful meetings for capacity development.


• Support with recruitment and new hires' induction


• Manage daily workloads based on client needs, and address queries effectively.


• Drive improvements in service delivery, satisfaction, revenue, and margins by collaborating with stakeholders.


• Engage actively in client meetings, delivering strong resolutions and fostering lasting partnerships.

 
The Perfect Match: Your Skills & Talents

• Impact-driven, with excellent communication and listening skills.


• Problem solver with a proactive approach, confident in decision-making.


• Passionate about making a positive difference and achieving targets.


• Resilient team player, eager to celebrate successes and promote best practices.


• Previous management experience and stakeholder management skills.


• Comfortable with numerical data, possessing intermediate Excel skills.

Perks That Make You Smile
Our people are the key to our success so we reward them with excellent benefits and perks including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.


• Generous Annual Leave Entitlement that increases with length of service.


• Healthcare Cashback Plan - Health insurance products in the UK that helps people cover every day healthcare needs by providing cashback on a range of health benefits including dental and optical.


• Discounts at over 30,000 merchants for you and up to 5 family members to save on travel, electronics, tickets, cinema, and more!


• Employee Assistance Program – 24-hour mental health support to help our team members live happier, healthier lives.


• Apprenticeships, Qualifications & Development Opportunities – You can also access 1000’s of online courses to enhance your personal hobbies and interests.


• Long-Service Awards, Wedding & New Baby Gifts


• Up to 2 Paid Volunteer Days – Take time off to give back to your local community, or a cause close to your heart.


• Equality, Diversity & Inclusion Committee, CSR Committee, and Wellbeing Committee – Cementing our dedication to being an equal opportunities employer, these valuable groups are active across our organisation, supporting in change initiatives across the business, and shining a light on these important areas.


• Discounted taste card membership.

Enjoy ‘the Brainworks’, our vibrant and collaborative office:

• Free on-site Parking


• Free Breakfast at the Brainworks.


• Zen-Den – at the Brainworks. A calm and tranquil space for prayer, relaxation, and your wellbeing


• Fun Activities – Enjoy Pool, Table-Tennis or Giant Chess along with fun and frequent events.

The Opportunity Awaits
Ready to apply? Submit your CV, we’d love to hear from you! Once you've applied, we'll keep you informed throughout the process. Note that the successful candidate must be UK-based with the right to work in the UK.

If you'd prefer to join our freelance linguist community as a translator or interpreter, email your details to ***************@thebigword.com, and we'll be in touch.

Successful applicants will undergo a basic criminal record check, with some roles requiring additional clearances or SC clearance.

Apply now and take the next step in your career with us. The deadline for this role is next Tuesday, 24th June.