Control Room Operator - NCC - #1778426

The National Communications Centre works on a 4 on 4 off days and nights shift pattern offering plenty of flexibility and work/life balance for those that require it. Our shifts are 12 hours in duration offering a minimum of 42 contracted hours per week. There are 4 teams in the department each lead by a Team Leader and consisting of three further operators.

Role Responsibility

Monitoring the health, safety and welfare of field based personnel (typically security guards) through completion of welfare calls and effective escalation where needed

Producing timely and accurate incident reports for circulation and escalation to operational management

Out of hours support to our field based Operational Management teams across the country

Acting as a central point of contact for all G4S staff

Providing support to the Operations Teams in using our processes and systems to their full capability

Out of hours scheduling and deploying security personnel across the country in line with client contractual requirements.

Ad hoc tasks supporting the collation and organisation of data supporting our frontline operations

First point of contact for enquiries from the general public

First point of contact for enquiries out of hours from our client base

About You

Previous experience in the security industry preferred but no essential

Previous experience of working in a contact/communications centre is also desirable but not essential

You will be a team player - sometimes taking responsibilities for actions and supporting the other members of the team

Knowledge of the creation of spreadsheets and manipulation of data in them would be a distinct advantage but not essential

You will be able to prioritise your workload whilst under pressure

You will have good communication skills at all management and employee levels

You will have attention to detail, with excellent written communication skills

You will be proactive in your approach to work and know what exceptional customer service looks like

In Return

Basic salary of £12.21 per hour

Plenty of overtime opportunities (expect to earn circa £28K+ with some overtime)

Excellent opportunities for career progression within both the department and organisation

Full training and support in the role will be provided from day one

Free Parking

21 days annual leave

Pension and Life Assurance scheme

‘Perks at Work’ scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many more

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you. For more information, please visit www.g4s.com or www.aus.com .

• Total workforce includes employees and subcontractors