Client Service Adviser - #1779851

This role supports new and existing customers with the best possible service in relation to account on-boarding, issues resolution, inquiries, contract management, ad hoc project work and tracking and reporting. Key activities will include receiving and analysing member number requests from sales, ensuring all necessary documentation is received, entering appropriate information into process tool, follow up on status of submission and daily reporting of activities. Helping resolve issues and occasional project work also a requirement. This role would serve as a consultant to internal stakeholders and sales on best practices and would be responsible for updating training materials.

What You’ll Do

• Onboarding management through application tool and issues resolution
• Contract management and ensuring compliant requirements met
• Update and maintain training materials
• Proper queue management and priority setting for efficient execution and revenue generation
• Work in a complex and quickly changing environment
• Perform as a consultant to other stakeholders
• Lead troubleshooting efforts to mitigate negative customer impact
• Lead special projects related to role and enhance overall customer experience
  
  

What Experience You Need

• Previous Customer Service experience, ideally 3+ years
• Working knowledge of ezBoard, CIS, DCAT and MAT preferred
• Salesforce experience preferred
• Microsoft Office (specifically Excel)
• Project Management or LEAN experience preferred
• Efficient: Meets or exceeds quality and cycle time requirements for tasks
• Extremely organized and self- starter/fast learner
• Good judgment and integrity
• Excellent customer service/sales support
• Results focused and goal oriented
• Must be able to commute to Midtown Atlanta
  
  

What Could Set You Apart

• Honesty and integrity as core values
• Dedicated work ethics
• Change agent
• Logical and forward thinker