Pricing Delivery Manager - #1780386

BUSINESS FUNCTION: Commercial and Customer

GRADE: ML1/SB3

SALARY: Circa £43,000 per annum

ROLE TYPE: Hybrid

LOCATION: Approx. 2 days in the office with the requirement to travel across the network as and when needed

HOURS: 37

Are you passionate about data-led strategy, customer focused innovation, and making a real difference in public transport? Join Northern as a Pricing Delivery Manager, where your insights and expertise will shape the future of our fares and ticketing, making travel simpler, smarter, and more seamless for millions of passengers.

In this exciting role, you'll turn data into action, lead product delivery, and help shape fare strategies that balance commercial impact with customer value – all while playing a key part in the wider industry evolution.

What You’ll Be Doing

• Deliver and implement data-led fare and product changes across our network, ensuring accuracy and effectiveness in retail systems.
• Use insights and analysis to support the development of innovative pricing strategies and multi-modal travel integration.
• Lead on the execution and performance of products like Duo, Flexi Season, and Promotional fares to maximise value and revenue.
• Collaborate across Northern and the rail industry, contributing to national pricing reform and system development.
• Monitor competitor pricing, evaluate market opportunities, and advise stakeholders on changes that drive results and compliance.
  
  
  

About You

We’re looking for someone who brings a blend of commercial thinking, technical know-how, and a passion for delivering great customer outcomes. To succeed in this role, you’ll need the following skills and experience:

• Degree level qualification and experience in a pricing, ticketing, or commercially analytical role.
• Strong commercial awareness with the ability to interpret complex datasets to guide decision-making.
• Skilled in BI tools (e.g., Tableau), with a focus on actionable insights and performance analysis.
• A confident communicator who can work across teams, with external partners, and within complex regulatory environments.
• Proven ability to manage competing priorities, deliver to deadlines, and lead change within a structured framework.
  
  
  

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
• Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
• Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
• Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
  
  
  

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.