Business Operations Administration Apprentice - #1781379

Multicare Electronics are an electronic service centre, providing a professional and friendly service for the return and repair of electronic equipment for manufacturers, traders and individuals across the world. Being a Sole Service Centre for major manufacturers is a title we're very proud of. This enables Multicare to provide customers with the best service. We have built a solid reputation for quality of service. As well as dealing with bulk repairs from manufacturers, we also handle trade accounts and offer our repair services to the public. Our dedicated facilities have been set-up to enable us to work with clients throughout the world dealing with transport, currencies and customs as part of our services.

• Possible full-time employment following successful completion of apprenticeship
  
  

Multicare Electronics are an Electronics Service Centre handling returns and electronic repairs for global manufacturers such as Harman Kardon, JBL, Yamaha, Panasonic, Tefal plus many more.

You will receive full in-house training in the use of the company's Bespoke Software Packages and all internal policies and procedures.

Business Admin Key Responsibilities

• Maintaining records on the company's bespoke software packages
• Dealing with inbound and outbound emails
• Dealing with incoming/outbound phone calls
• Creating/completing RMA/jobs on our systems
• Inputting of data
• Parts-ordering
• Reporting and proactive planning
• Generate shipping labels
• Check and maintain stock levels
• Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
  
  

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.

Applicants Must Have The Following

• Good verbal and communication skills
• Good organisational and time-management skills
• Positive, enthusiastic approach
• Confident telephone manner
• Ability to use web-based software packages
• Ability to use all Microsoft Applications including Outlook, Excel and Word
  
  

As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:

• Level 3 Business Administrator Standard Apprenticeship
• Level 2 Functional Skills maths and English if equivalents are not already achieved
• You will also develop the skills, knowledge and behaviours required to work within an office environment
• This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
• You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
• Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
• All evidence will be logged to your electronic portfolio
  
  

Monday - Friday, 9.00am - 5.30pm

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