IT Help Desk Engineer - #1789549
TieTalent
Date: 10 hours ago
City: Leeds
Contract type: Full time
Work schedule: Full day
About
IT Help Desk Engineer
Leeds
Full time, Permanent.
£30,000 - £35,000
Monday – Friday, 37.5 hours
Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.
Benefits
Nice-to-have skills
IT Help Desk Engineer
Leeds
Full time, Permanent.
£30,000 - £35,000
Monday – Friday, 37.5 hours
Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.
Benefits
- Generous annual leave allowance
- Career progression
- Pension
- Free onsite parking
- Team events
- Health care
- Discounted gym membership
- Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
- Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
- Setting, managing, and meeting client expectations through clear communication and timely support
- Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
- Documenting all activities and resolutions accurately to ensure effective case management
- Providing additional support to the wider team as needed
- Performing end-user client machine configuration and support tasks
- Minimum 3 years of experience in an MSP or IT support environment
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
- Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
- Basic understanding of cybersecurity principles and best practices
- Excellent communication and customer service skills with a professional, solution-focused approach
- Strong problem-solving abilities and well-organised work habits
- Full UK driving licence and access to own transport (essential)
Nice-to-have skills
- Windows Server
- Active Directory
- DNS
- DHCP
- Firewalls
- Leeds, England
- Systems Administrator
- System Engineer
- English
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