Maintenance Controller Administrator - #1795987

Are you looking for a fulfilling career with an employer that truly values their people? Are you ready to advance your career in a modern, supportive workplace where your development really matters? Look no further! Zenith, the UKs leading independent leasing, fleet management, and vehicle outsourcing business, are thrilled to offer an incredible opportunity for a Downtime Management Controller to join our Corporate division.

For over 30 years, Zenith has been at the forefront of providing comprehensive fleet management solutions, accident management, and customer support to some of the UKs top companies. Our Corporate division offers tailored services, including company cars, LCVs, salary sacrifice schemes, all designed to meet our customers unique needs.

At Zenith, we believe that our success is built on the strength of our people. We foster a culture of growth, collaboration, and celebration of achievements. As a Downtime Management Controller, you will be joining a team who keep ‘in touch' with all services and repairs from the moment a vehicle arrives at a garage to the point it is returned to the driver. Your role will be critical in ensuring our customers remain mobile by effectively managing vehicle off-road time.

What You'll Do

Based at our state-of-the-art Kirkstall Forge office in Leeds, this role is as diverse as it is rewarding. You will have the opportunity to build strong relationships with internal teams and external partners while delivering exceptional customer service.

• Serve as the primary contact for drivers and suppliers when a vehicle is off the road, using strong communication, attention to detail, and investigative thinking to ensure vehicles are back on the road as quickly and smoothly as possible.
• Manage relationships with suppliers and manufacturers to ensure timely vehicle repairs and optimal communication.
• Monitor repair progress and liaise with third-party repair suppliers, manufacturers, and our in-house Technical Services team to address any issues, providing proactive updates throughout the process
• Investigate and challenge repair times to ensure efficiency and adherence to best practices.
• Generate and present VOR (Vehicle Off Road) reports and insights during meetings with clients and internal teams.
• Collaborate with the Down Time Management Team Leader and Technical Services Manager to enhance processes and communication.
  
  

What You'll Bring

If you are self-starter who thrives in a fast-paced environment, loves solving problems, is passionate about delivering outstanding service, you'll fit right in. We're looking for people who:

• Strong communication skills and a keen attention to detail.
• Proficiency in IT and excellent organizational abilities.
• A proactive attitude and a solution-oriented mindset.
  
  

Why Zenith?

At Zenith, our people-first culture is built on respect, inclusivity, and collaboration, where your voice is heard, and your career journey is supported. We believe great customer service starts with great people, so we invest heavily in training, development, and offer clear career pathways. With our MyGPS personal development framework, you'll have a clear, personalised route to progress.

Our inclusive culture celebrates individuality and champions diversity. With six colleague-led diversity groups, regular company events, and flexible working options, Zenith is a place where your voice is heard and your ideas matter. We're proud to be award-winning for Equality, Diversity & Inclusion, and we've built an environment where you can bring your true self to work every day.

Benefits

• Competitive Salary: £25,530 per annum
• 24 days annual leave & 1 day for your birthday, with the option to buy more
• Health & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
• Career Development: Opportunities for professional growth and access to our MyGPS personal development framework.
• Perks at Work – save money on everyday essentials with access to a shopping discounts site
• Support for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
• Agile Working: Flexible working arrangements to suit you, with free parking onsite.
• Social Activities: Sports and social clubs, company activities, and team events.
• Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.
• Many more flexible benefits!
  
  

Sound Like the Right Opportunity for You? Apply Now!

• When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that's shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.