ServiceNow Application Engineer - #2077679

ServiceNow Application Engineer | Hybrid | Permanent | £55,000

A large not-for-profit organisation in Yorkshire is transforming how it delivers technology across its operations. As part of a significant investment in its engineering capability, it's looking for a ServiceNow Application Engineer to take genuine ownership of the platform — not just maintain it.

This isn't a support role with a developer label on it. You'll be designing, building, and delivering end-to-end solutions, driving integrations with external systems, and acting as the technical authority on ServiceNow across a complex, multi-stakeholder environment. If you're motivated by work that has real social purpose behind it, this is a team where that matters.

What you'll be doing

• Designing and configuring ServiceNow solutions — workflows, business rules, forms, script includes, and service catalogue items — that meet real business requirements
• Building and maintaining integrations with external systems using REST/SOAP APIs and Integration Hub
• Translating requirements into deliverable work items with accurate estimates and clear dependencies
• Owning L3 support for priority incidents, including vendor escalation where needed
• Contributing to platform health, release management, and upgrade planning
• Collaborating with change, delivery, data, and business stakeholder teams to ensure solutions land properly
• Feeding into the ServiceNow roadmap and keeping pace with new platform capabilities
• Supporting QA activities including unit, integration, and automated testing

What you'll bring

• Solid hands-on scripting experience — JavaScript, Glide APIs (GlideRecord, GlideSystem), Business Rules, Script Includes
• Experience across one or more core modules: ITSM, ITOM, CMDB, HRSD, or CSM
• Proven integration delivery using REST/SOAP and ideally Integration Hub or platforms such as Azure, Boomi, or Apache
• Working knowledge of ITIL processes — Incident, Problem, Change, and CMDB
• Familiarity with DevOps practices, CI/CD pipelines, and source control
• The ability to explain technical decisions clearly to non-technical stakeholders
• ServiceNow certifications (CSA, CAD, or module-specific) are a strong advantage

What's on offer

• £55,000 base salary
• Hybrid working with a Leeds base — flexibility built in from day one
• A substantive engineering role within a large-scale, multi-year transformation programme
• Work that contributes to genuine social purpose within a well-established not-for-profit
• A collaborative team environment with real scope to contribute to roadmap, standards, and practice development

If you're a ServiceNow developer looking for a role with genuine platform ownership rather than a support-heavy brief, we'd like to hear from you.

Apply below or send your CV to be considered.