Service Delivery Manager - #2080491

Service Delivery Manager; 45-55K depending on experience

Leeds | Hybrid Working

Managed Services / Technology

Leadership Opportunity

A growing technology and managed services business is looking for a Service Delivery Manager to oversee its Service Desk and Professional Services teams.

This is a fantastic opportunity for an experienced service leader who enjoys developing people, improving processes, building customer relationships, and driving service excellence.

The Role

You'll be responsible for:

Leading Service Desk and Professional Services teams

Improving service performance, customer satisfaction, and operational efficiency

Acting as a key escalation point for customer issues

Building trusted relationships with customers and internal stakeholders

Driving continuous improvement across systems, workflows, and service processes

Monitoring KPIs, SLAs, utilisation, and team performance

Supporting the business as it continues to grow and mature

About You

• Previous Service Delivery Manager, Service Manager, Operations Manager, or Team Manager experience
• MSP, Managed Services, IT Services, or Technology background
• Strong leadership and coaching skills
• Customer-focused with excellent communication abilities
• Process improvement mindset
• Comfortable operating in a growing and evolving business

Why Apply?

• Highly visible leadership role
• Opportunity to shape the future of service delivery
• Growing organisation with ambitious plans
• Strong leadership team and collaborative culture
• Hybrid working

Service Delivery Manager; 45-55K depending on experience

Leeds | Hybrid Working

Managed Services / Technology

Leadership Opportunity