Refractory Projects Co-Ordinator - #2081627

About Facultatieve Technologies

Facultatieve Technologies is a global leader in cremation and incineration systems, delivering environmentally responsible and technically advanced solutions to customers worldwide.

Guided by our mission - Leading with Integrity, Innovating with Purpose, Prioritising Sustainability - we design, manufacture and service high-performance systems trusted in over 20 countries. With more than 140 years of engineering heritage and a strong commitment to safety, quality and continuous improvement, we are proud to set the standard in our industry.

About the role

We are seeking a Refractory Projects Co-Ordinator to join our team at Moor Road, Leeds. The role centres on managing the full lifecycle of refractory components within a cremator, covering both planned and reactive works. You will be responsible for being the primary point of contact for clients and internal teams, ensuring accurate quotation and delivery of refractory work on time and to budget. This opportunity would suit a commercially aware, customer facing individual with an ability to be flexible, communicate and be an effective problem solver looking to join a stable, international engineering business with long-term growth plans.

What You’ll Be Doing

Customer Interaction

• Be the main contact for clients and intercompany departments regarding refractory enquiries and issues.
• Carry out customer site visits for scoping new work and customer relationship development.
• Conduct on-site or remote technical assessments of cremator refractory conditions to determine repair or reline requirements.
• Perform periodic on-site inspections of contractor work.
• Build and maintain strong customer relationships to drive satisfaction, retention, and repeat business.

Order Management

• Process and own customer sales orders from purchase order through to invoicing.
• Prepare an accurate bill of materials to be issued for despatch.
• Ensure all required documentation (Procedures, RAMS, etc.) are submitted before work begins.
• Co-ordinate contractors, logistics, waste management and schedules.
• Work with service coordinators/team to optimise site disruption/downtime.
• Serve as the primary contact throughout project delivery, ensuring work is completed on schedule and meets customer and company expectations.

Compliance, Health and safety

• Ensure all activities comply with relevant health, safety, and environmental (HSE) regulations.
• Maintain adherence to company standards and industry-specific safety requirements.
• Promote safe working practices across all projects and contractor activities.

What We’re Looking For

Essential:

• Experience in operations, project coordination, or service-based roles.
• Proficiency in CRM/ERP systems (Oracle NetSuite preferable).
• Experience in working within an ISO 9001 accredited organisation.
• Strong computer skills, including Microsoft Office Suite (Excel, Word, Outlook).
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High attention to detail and commitment to quality.

Desirable

• Experience with refractory materials or cremator systems.
• Health & Safety certification (e.g., IOSH).
• Familiarity with engineering and manufacturing processes.
• Ability to interpret engineer drawings.

Working Pattern & Travel

Full time, 37.5 hours per week (Monday to Friday) with one day per week working from home.

Salary: £35,000-£40,000 per annum.

What We Offer

• 24 days’ annual leave, increasing with length of service, plus bank holidays
• Festive December shutdown
• An additional paid day off for your birthday
• Competitive pension scheme with company contributions matched up to 5%
• Company sick pay
• Life assurance at 6x your annual salary
• Health Shield wellbeing support and health care cash plan.
• Employee Assistance Programme (EAP) offering confidential advice and support
• Bi-annual access to an independent pensions advisor
• Electric vehicle salary sacrifice scheme
• Cycle to Work scheme
• Free on-site parking
• Dress Down Fridays
• The opportunity to work for a business with a strong commitment to sustainability and environmentally responsible practices

Inclusion & Diversity

Facultatieve Technologies is committed to building a diverse and inclusive workplace where everyone feels respected, supported and able to thrive. We welcome applications from people of all backgrounds and believe that diverse perspectives strengthen our teams and support our continued success.